Client Support Specialist — Upington

Placements24; Riverton (UT); Remote; USD 7,300 - 11,000; Full time

Benefits offered by this job

Competitive salary

Opportunities for career advancement

Ongoing training and development

Employee discounts

Supportive team environment

Medical aid and retirement fund

Job summary

Placements24 in Upington, Northern Cape, ZA, is seeking a Client Support Representative to join its customer service team. You will respond to inquiries via phone, email, and live chat, provide product and policy information, and resolve issues to ensure smooth transactions.

You will document interactions in the CRM, escalate unresolved items, assist with training new staff, and collaborate with colleagues to improve the customer experience.

Qualifications

• Prior experience in customer service, preferably e-commerce or retail.
• Excellent English verbal and written communication.
• Proficiency with CRM software and basic computer apps.
• Able to multitask, prioritize, and work in a fast-paced setting.
• Detail-oriented with strong problem-solving abilities.

Responsibilities

• Respond to customer inquiries via phone, email, and live chat.
• Provide information on products, orders, and policies.
• Troubleshoot and resolve complaints and issues efficiently.
• Process orders, returns, and exchanges per procedures.
• Record customer interactions in the CRM and escalate when needed.
• Collaborate with team and other departments to ensure seamless support.
• Assist in training new customer service representatives.

Skills

Customer service

Verbal communication

Written communication

Multitasking

Problem solving

Team collaboration

Education

High school diploma

Tools

CRM software

Job description

Placements24 in Upington, Northern Cape, ZA, is seeking a Client Support Representative to join its customer service team. You will respond to inquiries via phone, email, and live chat, provide product and policy information, and resolve issues to ensure smooth transactions.

You will document interactions in the CRM, escalate unresolved items, assist with training new staff, and collaborate with colleagues to improve the customer experience.