Onsite Tech Support Agent – Upington: Growth & Perks

Placements24; Riverton (UT); Sur place; USD 15 000 - 22 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Onsite work

Professional development

Medical aid

Pension fund

Bonuses

Résumé du poste

Placements24 in Upington, Northern Cape, is seeking a technically proficient Customer Support Agent to join our growing telecommunications client. You will assist customers with internet, mobile, and landline services, diagnose issues, and guide users through step-by-step solutions on-site or remotely when needed.

The role emphasizes problem solving, patient communication, and nurturing customer relationships.

Qualifications

• Requires problem-solving skills and ability to diagnose technical issues.
• Experience in IT helpdesk or technical customer support is preferred.
• Technical certifications (e.g., CompTIA A+, Network+) are advantageous.

Responsabilités

• Provide technical support to customers via phone, email, and in-person interactions.
• Diagnose and troubleshoot issues related to internet, mobile, and landline services.
• Guide customers through step-by-step solutions for technical problems.
• Escalate unresolved technical issues to senior support teams or field technicians.
• Install, configure, and test customer equipment as needed.
• Maintain accurate records of customer interactions, troubleshooting steps, and resolutions.
• Educate customers on product features and best practices for service utilization.
• Stay updated on new technologies, products, and troubleshooting techniques.
• Adhere to service level agreements (SLAs) for response and resolution times.
• Contribute to a positive team environment and share knowledge with colleagues.

Connaissances

Network fundamentals

Troubleshooting

Communication

Team collaboration

Formation

High School Diploma

CompTIA A+

Network+

Outils

Support ticketing systems

Diagnostic tools

Description du poste

Placements24 in Upington, Northern Cape, is seeking a technically proficient Customer Support Agent to join our growing telecommunications client. You will assist customers with internet, mobile, and landline services, diagnose issues, and guide users through step-by-step solutions on-site or remotely when needed.

The role emphasizes problem solving, patient communication, and nurturing customer relationships.