E-commerce Customer Care Specialist

Placements24; Riverton (UT); On-site; USD 11,000 - 15,000; Full time

Benefits offered by this job

Competitive annual salary

Comprehensive training on products and

Paid time off and holidays

Supportive team environment

Job summary

Placements24 is seeking a friendly and dedicated E-commerce Customer Service Representative to join their team in Upington. You will be the primary point of contact for customers, handling inquiries via phone, email, and chat, and ensuring a positive brand experience.

Responsibilities include responding to orders, shipments, returns, and product questions, resolving issues promptly, and documenting interactions in the CRM.

Qualifications

• Experience in e-commerce customer service.
• Excellent verbal and written communication.
• Strong problem-solving and empathetic approach.
• Proficiency with computers and CRM software.
• Ability to multitask in a fast-paced environment.
• Genuine desire to help customers and uphold brand image.

Responsibilities

• Respond to customer inquiries via phone, email, and other channels regarding orders, products, shipping, and returns.
• Troubleshoot and resolve customer issues to ensure satisfaction and retention.
• Process orders, returns, and exchanges accurately per company policy.
• Provide product information and recommendations to assist purchasing decisions.
• Document all customer interactions in the CRM system.
• Escalate complex issues to appropriate departments when needed.

Skills

Customer service

Communication skills

Problem solving

CRM software

Time management

Multitasking

Empathy

Tools

CRM software

Job description

Placements24 is seeking a friendly and dedicated E-commerce Customer Service Representative to join their team in Upington. You will be the primary point of contact for customers, handling inquiries via phone, email, and chat, and ensuring a positive brand experience.

Responsibilities include responding to orders, shipments, returns, and product questions, resolving issues promptly, and documenting interactions in the CRM.