Client Success Specialist: Growth, Service & Learning

Placements24; United States; Remote; USD 11,000 - 18,000; Full time

Benefits offered by this job

Competitive salary

Medical aid

Retirement fund contributions

Learning and development programs

Positive work culture

Work-life balance

Career advancement

Job summary

Placements24 is seeking a diligent Client Support Specialist in Welkom, Free State. You will be the primary contact for clients, managing inquiries, troubleshooting issues, and providing accurate service information.

The role emphasizes empathy, effective communication, and problem-solving to ensure high client satisfaction. The position offers opportunities for learning and career growth within a collaborative team, with a focus on delivering exceptional service and maintaining strong client

Qualifications

• Proven experience in client support or customer service.
• Excellent verbal and written communication.
• Strong listening and empathy.
• Ability to troubleshoot and resolve issues.
• Proficiency with CRM software.
• Ability to manage multiple tasks and prioritise.
• Customer-centric mindset.
• Ability to work independently and collaboratively.
• Adaptable to dynamic client needs.

Responsibilities

• Handle inbound client inquiries via phone, email, and chat.
• Provide accurate information about client accounts and services.
• Troubleshoot and resolve client issues promptly.
• Document all interactions and resolutions in the CRM.
• Escalate unresolved issues per procedures.
• Identify opportunities to enhance client experience.
• Maintain knowledge of products, services, and policies.
• Participate in team meetings and training.
• Contribute to departmental goals and service targets.
• Follow communication protocols and SLAs.

Skills

Communication skills

Active listening

Troubleshooting

CRM software

Multitasking

Customer-centric

Team collaboration

Adaptability

Education

High School Diploma

Job description

Placements24 is seeking a diligent Client Support Specialist in Welkom, Free State. You will be the primary contact for clients, managing inquiries, troubleshooting issues, and providing accurate service information.

The role emphasizes empathy, effective communication, and problem-solving to ensure high client satisfaction. The position offers opportunities for learning and career growth within a collaborative team, with a focus on delivering exceptional service and maintaining strong client