Client Support Specialist — Payroll & HR Tech

Paychex; Phoenix (AZ); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical coverage

401(k) + employer match

Tuition reimbursement

Paid time off

Job summary

Paychex is seeking a customer service professional to provide support for one or more Paychex products. You will handle inquiries via phone, email, chat, and other channels, ensuring timely completion in line with service level agreements.

Preferred candidates have a Bachelor's degree and prior customer service or call center experience, with strong communication and problem-solving abilities. This role emphasizes data entry accuracy and CRM usage, within a comprehensive benefits program.

Qualifications

• Bachelor's degree preferred.

Responsibilities

• Delivers quality service to Paychex clients via phone, email, chat, and other avenues.
• Follows up on outstanding items to issue completion in accordance with SLA.
• Uses systems and software packages (HRIS, Salesforce, Flex, Core Advanced, ORS).
• Develops and maintains a basic working knowledge of one or more Paychex products.
• Performs data input with strong prioritization and organization.
• Documents all client interactions.

Skills

Customer Service

Communication

Multitasking

Troubleshooting

Problem Solving

Call Center Experience

Inbound Calls

Data Entry

CRM

HRIS

Education

Bachelor's Degree - Preferred

Tools

HRIS

Salesforce

Flex

Core Advanced

ORS

Job description

Paychex is seeking a customer service professional to provide support for one or more Paychex products. You will handle inquiries via phone, email, chat, and other channels, ensuring timely completion in line with service level agreements.

Preferred candidates have a Bachelor's degree and prior customer service or call center experience, with strong communication and problem-solving abilities. This role emphasizes data entry accuracy and CRM usage, within a comprehensive benefits program.