Client Support Specialist I

Quest Diagnostics Incorporated; Twinsburg (OH); On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

Day 1 medical benefits

Well-being programs

401(k) company match

Employee stock purchase plan

Life and disability insurance

Flexible Spending Accounts

Annual incentive plans

Education assistance

Job summary

Quest Diagnostics Incorporated in Twinsburg, OH is seeking a Client Service Representative I to deliver exceptional customer service across multiple channels. The role emphasizes accurate record-keeping, issue resolution, and clear communication with customers and internal teams.

You will respond to inquiries, troubleshoot problems, and follow established procedures while adhering to company policies. A high school diploma and strong MS Office skills are required.

Qualifications

• High school diploma or equivalent required.
• Minimum one year experience in a similar role.
• Excellent communication and customer service skills.
• Proficiency in MS Office and familiarity with Salesforce and Five9.

Responsibilities

• Respond to customer inquiries and complaints with professionalism.
• Research and troubleshoot issues and follow up with customers.
• Document handling of requests and maintain accurate records.
• Escalate issues to supervisor as needed.
• Provide education and guidance on business processes.
• Support process improvements to increase quality and efficiency.
• Adhere to company policies and regulations.

Skills

Interpersonal skills

Communication

Computer skills

Multi-tasking

Organizational skills

Problem solving

Active listening

Professional demeanor

Confidentiality

Teamwork

Education

High School Diploma or Equivalent

Tools

Outlook

Teams

Word

Excel

Salesforce

Five9

Job description

Quest Diagnostics Incorporated in Twinsburg, OH is seeking a Client Service Representative I to deliver exceptional customer service across multiple channels. The role emphasizes accurate record-keeping, issue resolution, and clear communication with customers and internal teams.

You will respond to inquiries, troubleshoot problems, and follow established procedures while adhering to company policies. A high school diploma and strong MS Office skills are required.