Entry-Level Client Service Rep — Day-1 Benefits

Quest Diagnostics Incorporated; Marlborough (MA); On-site; USD 24,000 - 28,000; Full time

Benefits offered by this job

Day 1 Medical

401(k) match up to 5%

Annual incentive plans

Education assistance

Job summary

Quest Diagnostics Incorporated in Marlborough, MA is hiring a Client Service Representative I. The role supports customers through multiple channels with professional etiquette, while documenting requests and resolving issues per company procedures.

Qualified candidates have at least 1 year in a similar role, familiarity with Salesforce and Five9, and strong communication and multitasking skills. Comprehensive benefits and growth opportunities are offered.

Qualifications

• One year experience in a similar role.
• Preferred two years of relevant professional experience.
• Knowledge of medical and laboratory terminology is a plus.

Responsibilities

• Respond to incoming customer inquiries, requests and complaints politely and competently.
• Research and troubleshoot inquiries and follow up with customers.
• Document all requests and maintain accurate records.
• Escalate issues to supervisors as needed for timely resolution.
• Provide information and guidance about business processes to clients.
• Contribute to process improvements to enhance quality and efficiency.
• Comply with company policies and governmental regulations.

Skills

Customer service

Communication

multitask

Organizational skills

Problem solving

Confidentiality

Teamwork

Education

High School Diploma or Equivalent

Tools

Salesforce

Five9

Absorb

QDRS

Quest Summit App

QLS

Job description

Quest Diagnostics Incorporated in Marlborough, MA is hiring a Client Service Representative I. The role supports customers through multiple channels with professional etiquette, while documenting requests and resolving issues per company procedures.

Qualified candidates have at least 1 year in a similar role, familiarity with Salesforce and Five9, and strong communication and multitasking skills. Comprehensive benefits and growth opportunities are offered.