Client Support Specialist - Hybrid/Remote, Growth

Parmele Disability Advocates; Springfield (MO); Hybrid; USD 35,000 - 50,000; Full time

Benefits offered by this job

Health Insurance

401(k)

Paid time off

Employee discounts

Paid training and ongoing development

Job summary

Parmele Disability Advocates in Springfield, MO is seeking a Client Support Specialist to be the first point of contact for clients seeking Social Security and VA disability benefits. This full-time position involves providing compassionate support and clear guidance to prospective clients.

Responsibilities include responding to inquiries, explaining services, and maintaining accurate records. Strong communication skills and a commitment to exceptional service are essential. The role offers hybrid/remote work options after training.

Qualifications

• Strong verbal communication skills and a professional phone presence.
• Ability to confidently guide conversations and build rapport with callers.
• Demonstrated empathy and a commitment to exceptional service.

Responsibilities

• Respond to inbound inquiries regarding SSDI and VA disability services.
• Guide individuals through the intake process and explain services.
• Schedule consultations and maintain detailed records.

Skills

Strong verbal communication skills

Empathy and patience

Attention to detail

Proficiency with Microsoft Office

Interpersonal skills

Job description

Parmele Disability Advocates in Springfield, MO is seeking a Client Support Specialist to be the first point of contact for clients seeking Social Security and VA disability benefits. This full-time position involves providing compassionate support and clear guidance to prospective clients.

Responsibilities include responding to inquiries, explaining services, and maintaining accurate records. Strong communication skills and a commitment to exceptional service are essential. The role offers hybrid/remote work options after training.