Disability Benefits Client Support Specialist

Parmele Disability Advocates; St. Louis (MO); Hybrid; USD 40,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Vision insurance

Wellness resources

401(k)

Dental insurance

Flexible hybrid/remote work after培训

Job summary

Parmele Disability Advocates in Missouri seeks a Client Support Representative to monitor claim progress, verify information, and liaise with the SSA. You’ll help keep cases accurate and moving through the disability process, supporting clients during a challenging period.

No prior experience required; we provide comprehensive paid training and ongoing support to build knowledge in social security disability, legal services, and case management.

Qualifications

• Strong attention to detail and organizational skills.
• Ability to manage multiple priorities and deadlines in a fast-paced environment.
• Excellent problem-solving and critical-thinking abilities.
• Strong verbal and written communication skills.
• Ability to work independently while collaborating effectively with a team.
• Professional demeanor and commitment to accuracy.
• Proficiency with Microsoft Office applications and the ability to learn new systems quickly.

Responsibilities

• Serve as a primary liaison between Parmele Disability Advocates and the Social Security Administration (SSA).
• Monitor and verify claim statuses to ensure timely case progression.
• Review case records and identify discrepancies, missing information, or potential delays.
• Investigate and resolve claim status issues through research and follow-up with appropriate parties.
• Monitor important deadlines and prepare routine correspondence as needed.
• Maintain accurate, organized, and up-to-date case documentation within the firm's systems.
• Collaborate with attorneys, case managers, and support staff to ensure cases move forward efficiently.
• Perform administrative and case support tasks to assist with overall case management operations.
• Maintain confidentiality and comply with all firm policies regarding sensitive client information.

Skills

Attention to detail

Time management

Problem solving

Verbal and written communication

Independent work

Professional demeanor

Microsoft Office proficiency

Tools

Microsoft Office

Job description

Parmele Disability Advocates in Missouri seeks a Client Support Representative to monitor claim progress, verify information, and liaise with the SSA. You’ll help keep cases accurate and moving through the disability process, supporting clients during a challenging period.

No prior experience required; we provide comprehensive paid training and ongoing support to build knowledge in social security disability, legal services, and case management.