Disability Benefits Intake Specialist

Parmele Disability Advocates; Joplin (MO); Hybrid; USD 35,000 - 50,000; Full time

Benefits offered by this job

Dental and Vision Insurance

Health Insurance

401(k)

Paid time off

Employee discounts

Job summary

Parmele Disability Advocates is hiring a Client Support Specialist in Joplin, MO, who will be the first point of contact for clients seeking Social Security and VA disability benefits. This role requires strong communication skills and a commitment to compassionate client service. The position allows for a hybrid work schedule after initial training, enabling flexibility while supporting a meaningful cause.

Successful candidates will receive paid training and professional development opportunities in a supportive team environment.

Qualifications

• Strong verbal communication skills and a professional phone presence.
• Ability to confidently guide conversations and build rapport with callers.
• Demonstrated empathy, patience, and a commitment to providing exceptional service.

Responsibilities

• Respond to inbound inquiries by phone and live chat regarding disability services.
• Explain services and guide individuals through the intake process.
• Maintain detailed records and documentation.

Skills

Verbal communication skills

Empathy

Attention to detail

Proficiency with Microsoft Office

Customer service experience

Job description

Parmele Disability Advocates is hiring a Client Support Specialist in Joplin, MO, who will be the first point of contact for clients seeking Social Security and VA disability benefits. This role requires strong communication skills and a commitment to compassionate client service. The position allows for a hybrid work schedule after initial training, enabling flexibility while supporting a meaningful cause.

Successful candidates will receive paid training and professional development opportunities in a supportive team environment.