Client Support Specialist

Parmele Disability Advocates; Springfield (MO); Hybrid; USD 35,000 - 50,000; Full time

Benefits offered by this job

Health Insurance

401(k)

Paid time off

Employee discounts

Paid training and ongoing development

Job summary

Parmele Disability Advocates in Springfield, MO is seeking a Client Support Specialist to be the first point of contact for clients seeking Social Security and VA disability benefits. This full-time position involves providing compassionate support and clear guidance to prospective clients.

Responsibilities include responding to inquiries, explaining services, and maintaining accurate records. Strong communication skills and a commitment to exceptional service are essential. The role offers hybrid/remote work options after training.

Qualifications

• Strong verbal communication skills and a professional phone presence.
• Ability to confidently guide conversations and build rapport with callers.
• Demonstrated empathy and a commitment to exceptional service.

Responsibilities

• Respond to inbound inquiries regarding SSDI and VA disability services.
• Guide individuals through the intake process and explain services.
• Schedule consultations and maintain detailed records.

Skills

Strong verbal communication skills

Empathy and patience

Attention to detail

Proficiency with Microsoft Office

Interpersonal skills

Job description

Benefits:

• Dental and/or Vision | Delta Dental | Nationwide Coverage
• Health Insurance | Nationwide Coverage
• 401(k)
• Employee discounts
• Paid time off

Location: Springfield, MO (Hybrid/Remote)

Schedule: Monday–Friday, 8:00 AM–5:00 PM

Employment Type: Full-Time

Start Your Career with Purpose

At Parmele Disability Advocates, we help individuals obtain the Social Security and VA disability benefits they deserve. As a Client Support Specialist, you will be the first point of contact for prospective clients, providing compassionate support, clear communication, and guidance during an important time in their lives.

No prior disability experience is required. We provide paid training, ongoing support, and opportunities for career growth.

Hybrid/Remote Work Opportunity

This position begins with required in-office training. After successfully completing training, employees transition to a hybrid/remote work schedule. Company equipment is provided upon completion of training.

What You'll Do

As a Client Support Specialist, you'll create a positive experience for prospective clients through professional communication, active listening, and thoughtful problem-solving.

Key Responsibilities

• Respond to inbound inquiries by phone and live chat regarding Social Security Disability Insurance (SSDI) and VA disability services.
• Contact prospective clients who have expressed interest in disability representation.
• Explain our services and guide individuals through the intake process.
• Gather and accurately enter client information into company systems.
• Schedule consultations and coordinate follow-up communications.
• Maintain detailed records and documentation.
• Assist with additional administrative duties as needed.

Qualifications

• Strong verbal communication skills and a professional phone presence.
• Ability to confidently guide conversations and build rapport with callers.
• Demonstrated empathy, patience, and a commitment to providing exceptional service on every interaction.
• Strong attention to detail and critical-thinking skills.
• Proficiency with Microsoft Office applications.
• Ability to accurately manage data entry and documentation.
• Previous experience in customer service, phone-based sales, call center operations, administrative support, or a related field preferred.
• Excellent interpersonal and organizational skills.
• Ability to learn new systems and processes quickly.

Why Join Parmele Disability Advocates?

• Make a meaningful difference by helping individuals access life-changing benefits.
• Receive paid training and ongoing professional development.
• Enjoy clear opportunities for advancement within a growing organization.
• Work in a supportive, collaborative team environment.
• Join an established company with a strong reputation for client advocacy.

About Parmele Disability Advocates

With more than 150 years of combined disability advocacy experience, Parmele Disability Advocates has helped over 61,000 individuals secure the benefits they need. What began as a two-person operation has grown into a team of more than 150 professionals serving clients across multiple states.

Flexible work-from-home options available after successful completion of training.

Flexible work from home options available.