Client Support Specialist – Remote-Ready Case Support

Parmele Disability Advocates; Poplar Bluff (MO); Hybrid; USD 32,000 - 46,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Vision insurance

Wellness resources

401(k)

Dental insurance

Job summary

Parmele Disability Advocates in Poplar Bluff, MO, is seeking a Client Support Representative to monitor claim progress, verify information, and act as a liaison with the SSA. This role supports clients through a challenging period with attention to detail and strong problem-solving.

No experience is required; we provide comprehensive paid training. This full-time position offers a hybrid schedule after training, benefits, and growth opportunities in legal support, claims administration, or case

Qualifications

• Strong attention to detail and organizational skills.
• Ability to manage multiple priorities and deadlines in a fast-paced environment.
• Excellent problem-solving and critical-thinking abilities.
• Strong verbal and written communication skills.
• Ability to work independently while collaborating effectively with a team.

Responsibilities

• Serve as a primary liaison between Parmele Disability Advocates and the SSA.
• Monitor and verify claim statuses to ensure timely case progression.
• Review case records and identify discrepancies, missing information, or potential delays.
• Investigate and resolve claim status issues through research and follow-up with appropriate parties.
• Monitor important deadlines and prepare routine correspondence as needed.
• Maintain accurate, organized, and up-to-date case documentation within the firm's systems.
• Collaborate with attorneys, case managers, and support staff to ensure cases move forward efficiently.

Skills

Attention to detail

Organizational skills

Time management

Communication skills

Team collaboration

Adaptability

Tools

Microsoft Office

Job description

Parmele Disability Advocates in Poplar Bluff, MO, is seeking a Client Support Representative to monitor claim progress, verify information, and act as a liaison with the SSA. This role supports clients through a challenging period with attention to detail and strong problem-solving.

No experience is required; we provide comprehensive paid training. This full-time position offers a hybrid schedule after training, benefits, and growth opportunities in legal support, claims administration, or case