Client Support Specialist - Hybrid/Remote, Paid Training

Parmele Disability Advocates; Lebanon (MO); Hybrid; USD 40,000 - 55,000; Full time

Benefits offered by this job

Dental and/or Vision Coverage

Health Insurance

401(k)

Employee discounts

Paid time off

Job summary

Parmele Disability Advocates is seeking a Client Support Specialist in Lebanon, MO, to assist individuals in obtaining Social Security and VA disability benefits. The role requires strong communication skills, empathy, and attention to detail. You will engage with prospective clients through phone and live chat, providing support and guidance during an important time in their lives.

This position offers a hybrid/remote work schedule after initial in-office training and provides opportunities for professional growth within an established advocacy organization.

Qualifications

• Strong verbal communication skills and a professional phone presence.
• Demonstrated empathy, patience, and a commitment to providing exceptional service.
• Ability to confidently guide conversations and build rapport with callers.

Responsibilities

• Respond to inbound inquiries by phone and live chat regarding disability services.
• Contact prospective clients and guide them through the intake process.
• Maintain detailed records and documentation.

Skills

Strong verbal communication skills

Empathy and patience

Attention to detail

Proficiency with Microsoft Office

Critical-thinking skills

Job description

Parmele Disability Advocates is seeking a Client Support Specialist in Lebanon, MO, to assist individuals in obtaining Social Security and VA disability benefits. The role requires strong communication skills, empathy, and attention to detail. You will engage with prospective clients through phone and live chat, providing support and guidance during an important time in their lives.

This position offers a hybrid/remote work schedule after initial in-office training and provides opportunities for professional growth within an established advocacy organization.