Client Support Specialist – Government Payment Services

Staff Perm, LLC; Fort Worth (TX); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Weekly Pay

Medical

Dental

Vision

Life Insurance

Job summary

Staff Perm, LLC in Fort Worth, TX seeks a Client Support Specialist to provide exceptional service and accurate payment processing for government and municipal clients. The role is onsite in Fort Worth in a fast-paced, customer-focused team environment.

Responsibilities include handling inbound calls, processing payments, addressing inquiries and confidentiality with financial data. Requires a high school diploma and ability to type during live calls; onsite position with fixed schedules and

Qualifications

• High School Diploma or GED required.
• Ability to type and speak simultaneously during live calls.
• Proficiency with computers, email, and web browsers.

Responsibilities

• Handle inbound customer calls from start to resolution, including payment processing, inquiries, complaints, and information requests.
• Provide courteous and professional service to internal and external customers, aiming for high satisfaction.
• Follow security protocols and confidentiality standards when handling sensitive financial data.
• Accurately document all transactions in accordance with company and regulatory requirements.

Skills

Typing during live calls

Microsoft Office

Outlook

Communication skills

Bilingual English/Spanish

Education

High School Diploma or GED

Tools

Microsoft Office

Outlook

Job description

Seeking a Client Support Specialist to provide exceptional service and accurate payment processing for government and municipal clients.

This position involves supporting government and municipal clients by processing payments accurately and efficiently, managing customer inquiries, and maintaining compliance with company and regulatory standards. The role is onsite in Fort Worth, TX, within a dynamic, customer-oriented team environment.

Job Details

• EMPLOYMENT TYPE: Contract
• PAY RATE: $16/hour
• LOCATION: Fort Worth, TX 76137
• SCHEDULE: 3 agents: 8:00 AM - 4:30 PM; 3 agents: 8:30 AM - 5:00 PM
• POSITIONS AVAILABLE: 6
• BENEFITS: Weekly Pay, Medical, Dental, Vision, Life and much more!

Responsibilities

• Handle inbound customer calls from start to resolution, including payment processing, inquiries, complaints, and information requests.
• Provide courteous and professional service to internal and external customers, aiming for high satisfaction.
• Follow security protocols and confidentiality standards when handling sensitive financial data.
• Accurately document all transactions in accordance with company and regulatory requirements.

Required Qualifications

• High School Diploma or GED.
• Must be 18 years of age or older.
• Ability to type and speak simultaneously while navigating systems during live calls.
• Comfortable using computers, including email and web browsers.
• Familiarity with Microsoft Office and Outlook.

Preferred Qualifications

• Bilingual (English/Spanish) preferred.
• Previous experience in customer service or data entry.
• Dependable, punctual, and committed to maintaining high integrity and confidentiality.

Work Environment

• Onsite position in Fort Worth, TX.
• Fast-paced, customer-focused environment.

All offers of employment are contingent upon the successful completion of background check and drug screen based on local, state and federal laws in your region.

Minor offenses will not necessarily disqualify a candidate from consideration, and all situations are reviewed by HR for compliance with local laws and hiring requirements for the role.