Customer Service Specialist

Confidentiel; Fort Worth (TX); Sur place; USD 23 000 - 30 000; Plein temps

Résumé du poste

Confidentiel in Fort Worth is seeking a Service Support Specialist to handle high-volume payment processing, respond to inquiries, and maintain accurate records in line with policies and regulatory standards. You will work on inbound calls from start to resolution, provide courteous service, follow security protocols, and document all transactions precisely in the system.

The role requires good typing, multitasking on live calls, and familiarity with Microsoft Office; prior customer service or

Qualifications

• High School Diploma or GED.
• Must be 18 years of age or older.
• Ability to type and speak simultaneously while navigating systems during live calls.
• Familiarity with Microsoft Office and Outlook.
• Previous experience in customer service or data entry.
• Dependable, punctual, and committed to maintaining high integrity and confidentiality.

Responsabilités

• Handle inbound customer calls from start to resolution, including payment processing, inquiries, complaints, and information requests.
• Provide courteous and professional service to internal and external customers, aiming for high satisfaction.
• Follow security protocols and confidentiality standards when handling sensitive financial data.
• Accurately document all transactions in accordance with company and regulatory requirements.

Connaissances

Communication skills

Attention to detail

Multitasking on live calls

Formation

High School Diploma or GED

Outils

Microsoft Office

Outlook

Description du poste

Shift: 8:00 AM - 4:30 PM/8:30 AM - 5:00 PM

Job Description:

Job Summary/Description:

The Service Support Specialist supports government and municipal clients by ensuring timely and accurate processing of payments. This role involves managing a high volume of transactions, resolving customer inquiries, and maintaining detailed records in compliance with company policies and regulatory standards. Success in this position requires strong attention to detail, effective communication skills, and a commitment to delivering high-quality service in a fast-paced, customer-focused environment.

Key Responsibilities

• Handle inbound customer calls from start to resolution, including payment processing, inquiries, complaints, and information requests.


• Provide courteous and professional service to internal and external customers, aiming for high satisfaction.


• Follow security protocols and confidentiality standards when handling sensitive financial data.


• Accurately document all transactions in accordance with company and regulatory requirements.

Basic Qualifications

• High School Diploma or GED


• Must be 18 years of age or older


• Ability to type and speak simultaneously while navigating systems during live calls


• Familiarity with Microsoft Office and Outlook

Preferred Qualifications

• Previous experience in customer service or data entry


• Dependable, punctual, and committed to maintaining high integrity and confidentiality