Customer Service Specialist – Client Support and Call Management

Staff Perm, LLC; Fort Worth (TX); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Weekly pay

Medical

Dental

Vision

Life insurance

Job summary

Staff Perm, LLC is seeking a Customer Service Specialist to manage high-volume inbound calls and payment processing for government and municipal clients. This onsite role is located in Fort Worth, TX, and emphasizes accuracy, confidentiality, and regulatory compliance.

You will document transactions, provide courteous service, and maintain detailed records in a fast-paced environment while ensuring customer satisfaction and security standards are followed.

Qualifications

• High School Diploma or GED.
• Must be 18 years of age or older.
• Ability to type and speak simultaneously while navigating systems during live calls.
• Comfortable using computers, including email and web browsers.
• Familiarity with Microsoft Office and Outlook.

Responsibilities

• Handle inbound customer calls from start to resolution, including payment processing, inquiries, complaints, and information requests.
• Provide courteous and professional service to internal and external customers, aiming for high satisfaction.
• Follow security protocols and confidentiality standards when handling sensitive financial data.
• Accurately document all transactions in accordance with company and regulatory requirements.

Skills

Typing on calls

Multitasking

Microsoft Office

Outlook

Communication

Bilingual English/Spanish

Education

High School Diploma or GED

Tools

Microsoft Office

Outlook

Job description

Are you skilled at managing customer interactions and resolving inquiries efficiently? Join us as a Customer Service Specialist focused on client support and call management.

In this role, you will support government and municipal clients by managing a high volume of inbound calls, ensuring timely and accurate payment processing, and maintaining detailed records. You will work onsite in Fort Worth, TX, in a fast-paced environment dedicated to delivering excellent customer service and compliance with regulatory standards.

Job Details

• EMPLOYMENT TYPE: Contract
• PAY RATE: $16/hour
• LOCATION: Fort Worth, TX 76137
• SCHEDULE: 3 agents: 8:00 AM - 4:30 PM; 3 agents: 8:30 AM - 5:00 PM
• POSITIONS AVAILABLE: 6
• BENEFITS: Weekly Pay, Medical, Dental, Vision, Life and much more!

Responsibilities

• Handle inbound customer calls from start to resolution, including payment processing, inquiries, complaints, and information requests.
• Provide courteous and professional service to internal and external customers, aiming for high satisfaction.
• Follow security protocols and confidentiality standards when handling sensitive financial data.
• Accurately document all transactions in accordance with company and regulatory requirements.

Required Qualifications

• High School Diploma or GED.
• Must be 18 years of age or older.
• Ability to type and speak simultaneously while navigating systems during live calls.
• Comfortable using computers, including email and web browsers.
• Familiarity with Microsoft Office and Outlook.

Preferred Qualifications

• Bilingual (English/Spanish) preferred.
• Previous experience in customer service or data entry.
• Dependable, punctual, and committed to maintaining high integrity and confidentiality.

Work Environment

• Onsite position in Fort Worth, TX.
• Fast-paced, customer-focused environment.

Staff Perm is an equal opportunity employer. We consider all qualified applicants for employment without discrimination and in accordance with applicable federal, state, and local laws.

All offers of employment are contingent upon the successful completion of background check and drug screen based on local, state and federal laws in your region.

Minor offenses will not necessarily disqualify a candidate from consideration, and all situations are reviewed by HR for compliance with local laws and hiring requirements for the role.