Customer Service Specialist with Payment Processing Expertise

Staff Perm, LLC; Fort Worth (TX); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Weekly Pay

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Job summary

Staff Perm, LLC is seeking a Customer Service Specialist to support government and municipal clients with payment processing and high-volume transactions. This onsite role in Fort Worth, TX requires attention to detail and a customer-focused approach.

You will manage inquiries, resolve issues, and maintain detailed records in compliance with company policies and regulatory standards, while working in a fast-paced environment and providing courteous service to internal and external customers.

Qualifications

• High School Diploma or GED required.
• Must be 18 years of age or older.
• Ability to type and speak simultaneously during live calls.
• Comfortable using computers, including email and web browsers.
• Familiarity with Microsoft Office and Outlook.

Responsibilities

• Handle inbound customer calls from start to resolution, including payment processing.
• Provide courteous and professional service to internal and external customers, aiming for high satisfaction.
• Follow security protocols and confidentiality standards when handling sensitive financial data.
• Accurately document all transactions in accordance with company and regulatory requirements.

Skills

Typing while on calls

Microsoft Office

Outlook

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Outlook Email Client

Job description

Join our team as a Customer Service Specialist where your expertise in payment processing will be valued and utilized daily.

As a Customer Service Specialist, you will support government and municipal clients by ensuring timely and accurate processing of payments. You will manage a high volume of transactions, resolve customer inquiries, and maintain detailed records in compliance with company policies and regulatory standards. This role is onsite in Fort Worth, TX, offering a fast-paced, customer-focused environment where attention to detail is key.

Job Details

• EMPLOYMENT TYPE: Contract
• PAY RATE: $16/hour
• LOCATION: Fort Worth, TX 76137
• SCHEDULE: 3 agents: 8:00 AM - 4:30 PM; 3 agents: 8:30 AM - 5:00 PM
• POSITIONS AVAILABLE: 6
• BENEFITS: Weekly Pay, Medical, Dental, Vision, Life and much more!

Responsibilities

• Handle inbound customer calls from start to resolution, including payment processing, inquiries, complaints, and information requests.
• Provide courteous and professional service to internal and external customers, aiming for high satisfaction.
• Follow security protocols and confidentiality standards when handling sensitive financial data.
• Accurately document all transactions in accordance with company and regulatory requirements.

Required Qualifications

• High School Diploma or GED.
• Must be 18 years of age or older.
• Ability to type and speak simultaneously while navigating systems during live calls.
• Comfortable using computers, including email and web browsers.
• Familiarity with Microsoft Office and Outlook.

Preferred Qualifications

• Bilingual (English/Spanish) preferred.
• Previous experience in customer service or data entry.
• Dependable, punctual, and committed to maintaining high integrity and confidentiality.

Work Environment

• Onsite position in Fort Worth, TX.
• Fast-paced, customer-focused environment.

Staff Perm is an Award-Winning employment agency with over 20 years experience simplifying the employment process. Located near Dallas, Texas and supporting locations across the USA. 7214 S State Hwy 78 Suite #1, Sachse, TX 75048 www.staffperm.com. Staff Perm is an equal opportunity employer. We consider all qualified applicants for employment without discrimination and in accordance with applicable federal, state, and local laws.

All offers of employment are contingent upon the successful completion of background check and drug screen based on local, state and federal laws in your region.

Minor offenses will not necessarily disqualify a candidate from consideration, and all situations are reviewed by HR for compliance with local laws and hiring requirements for the role.