Client Support Services Lead | IT & Ops

Rogue Community College; Grants Pass (OR); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Complete employer-paid health insurance

Generous paid leaves

Tuition waivers

Wellness activities

Job summary

A community college in Oregon is seeking a full-time Client Support Services Manager to oversee the support team and ensure high service levels. The ideal candidate should have a strong background in customer service operations, with leadership and team management skills. Responsibilities include developing support processes and collaborating with IT to enhance client satisfaction. Offering a comprehensive benefits package, this role requires a commitment to inclusivity and service excellence.

Qualifications

• Four years of progressively responsible experience in client support or IT.
• Two years in a supervisory or lead capacity.
• Bachelor’s degree or higher preferred.

Responsibilities

• Oversee daily operations of the client support team.
• Ensure efficient delivery of technical and customer service.
• Collaborate with IT leadership for service alignment.

Skills

Customer service operations

Leadership

Communication skills

Team management

Analytical skills

Education

Associate’s degree in Business Administration or related field

Tools

CRM or ticketing systems

Microsoft Office

Google Workspace

Job description

A community college in Oregon is seeking a full-time Client Support Services Manager to oversee the support team and ensure high service levels. The ideal candidate should have a strong background in customer service operations, with leadership and team management skills. Responsibilities include developing support processes and collaborating with IT to enhance client satisfaction. Offering a comprehensive benefits package, this role requires a commitment to inclusivity and service excellence.