IT Support Services Leader - NOC & Help Desk

SherlockTalent; Orlando, Fort Lauderdale (FL, FL); On-site; USD 81,000 - 99,000; Full time

Job summary

An established industry player is seeking an IT Support Services Manager to lead a dynamic team in enhancing IT support operations. This role involves strategic planning, managing technical projects, and ensuring compliance with IT policies and standards. You will be responsible for overseeing the Help Desk and Site Support teams, driving continuous improvement, and analyzing performance metrics to optimize service delivery. If you're passionate about technology and have a knack for leadership, this is an exciting opportunity to make a significant impact in a fast-paced environment.

Qualifications

• Proven experience in IT management and support services.
• Strong leadership skills to manage diverse teams effectively.

Responsibilities

• Manage daily operations of IT support services and ensure high-quality service delivery.
• Oversee Help Desk and Site Support teams, ensuring effective problem resolution.

Skills

IT Management

Project Management

Technical Support

Change Management

Performance Metrics Analysis

Team Leadership

Customer Service

Education

Bachelor's Degree in IT or related field

Tools

Help Desk Software

NOC Monitoring Tools

Job description

An established industry player is seeking an IT Support Services Manager to lead a dynamic team in enhancing IT support operations. This role involves strategic planning, managing technical projects, and ensuring compliance with IT policies and standards. You will be responsible for overseeing the Help Desk and Site Support teams, driving continuous improvement, and analyzing performance metrics to optimize service delivery. If you're passionate about technology and have a knack for leadership, this is an exciting opportunity to make a significant impact in a fast-paced environment.