Customer Service Supervisor — Lead & Elevate Support

Talent Factor; Oregon; On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

MultiSport Card

Medical checks

Well-being programs

Extra personal day

Job summary

Talent Factor is seeking a Customer Service Supervisor for day or night shifts to lead and coordinate the customer support team in Oregon. You will train and motivate staff, handle complex cases, and analyze customer feedback to improve service quality.

Ideal candidates have 1–2 years in customer service, strong English, CRM experience, and a track record in team leadership. This is a full-time, on-site role with opportunities for career growth and benefits.

Qualifications

• 1–2 years in Customer Service role.
• Excellent command of English – written and spoken.
• Advantage: experience in CRM system.
• Advantage: experience in team management.
• Detail-oriented, naturally curious, and skilled in communicating with diverse people.

Responsibilities

• Coordinate the Customer Support team.
• Train, motivate, and supervise the team to high standards.
• Handle and resolve complex customer cases and escalations.
• Regular analysis of complaints and feedback from customers.
• Maintain and update information in CRM systems and databases.
• Collaborate with internal departments to ensure problem resolution.

Skills

Customer Service

Team Management

English Proficiency

Communication

Tools

CRM Systems

Job description

Talent Factor is seeking a Customer Service Supervisor for day or night shifts to lead and coordinate the customer support team in Oregon. You will train and motivate staff, handle complex cases, and analyze customer feedback to improve service quality.

Ideal candidates have 1–2 years in customer service, strong English, CRM experience, and a track record in team leadership. This is a full-time, on-site role with opportunities for career growth and benefits.