Customer Support & Insights Specialist

PSG Global Solutions; Beaverton (OR); On-site; USD 40,000 - 50,000; Full time

Job summary

A leading service support firm in Beaverton, Oregon is seeking a dedicated professional to provide consumer service support. The ideal candidate will have a college degree in Communication or Marketing, excellent customer service skills, and experience in retail. Responsibilities include responding to customer inquiries, providing insights to management, and utilizing support tools to enhance customer interactions. Join a team focused on delivering exceptional service and contributing to business growth.

Qualifications

• 1 year experience in marketing research or customer contact position.
• Superior knowledge in customer service and retail experience.
• Athletic experience is a plus.

Responsibilities

• Provide consumer service support by monitoring and responding to service-related messages.
• Work with management and product teams to provide insights from consumer conversations.
• Utilize systems and tools for accurate responses and potential sales opportunities.

Skills

Customer service expertise

Communication skills

Retail experience

Education

College Degree (B.A or B.S) in Communication or Marketing

Job description

A leading service support firm in Beaverton, Oregon is seeking a dedicated professional to provide consumer service support. The ideal candidate will have a college degree in Communication or Marketing, excellent customer service skills, and experience in retail. Responsibilities include responding to customer inquiries, providing insights to management, and utilizing support tools to enhance customer interactions. Join a team focused on delivering exceptional service and contributing to business growth.