SaaS Client Services Manager — 24/7 Support Leader

Global Relay; New York (NY); On-site; USD 100,000 - 140,000; Full time

Benefits offered by this job

Health benefits program

401(k) plan with company matching

Paid vacation and sick days

Job summary

A leading technology company in New York is seeking a Manager, Client Services to lead their client-facing teams in a fast-paced environment. This role requires strong technical problem solving and leadership experience in SaaS support. The ideal candidate will have at least 10 years in a client-facing role and 5 years in leadership. This position offers a competitive salary ranging from $100,000 to $140,000 and comprehensive benefits.

Qualifications

• 10 years of SaaS support experience in a client-facing role.
• At least 5 years of progressive leadership experience within a support organization.
• Ability to manage a team in a fast-paced environment.

Responsibilities

• Lead a customer-facing team in a 24/7 environment.
• Manage staffing plans and work scheduling.
• Conduct performance assessments and provide continuous feedback.

Skills

Client management

Technical problem solving

Leadership

Communication

Education

Undergraduate degree

Job description

A leading technology company in New York is seeking a Manager, Client Services to lead their client-facing teams in a fast-paced environment. This role requires strong technical problem solving and leadership experience in SaaS support. The ideal candidate will have at least 10 years in a client-facing role and 5 years in leadership. This position offers a competitive salary ranging from $100,000 to $140,000 and comprehensive benefits.