24/7 Support Operations Leader

Pilot; New York (NY); Hybrid; USD 110,000 - 130,000; Full time

Benefits offered by this job

Base salary of $110,000 - $130,000

Company-sponsored Medical, Dental, Vision Coverage

Company-sponsored 401(k)

Commuter & Wellness Reimbursement

Competitive PTO

Job summary

A connectivity solutions company in New York City seeks an Operations Manager to oversee 24/7 support operations and lead a customer-focused team. The ideal candidate will have over 4 years in customer-facing roles, proven people management skills, and strong communication abilities. Key responsibilities include ensuring service quality, coordinating with teams to resolve issues, and implementing operational improvements. This full-time, hybrid role offers competitive pay and perks including health benefits and paid time off.

Qualifications

• 4+ years of experience in a customer-facing role.
• 2 years of experience working with a technical product.
• Direct experience in leading a customer-focused team.

Responsibilities

• Manage all 24/7 support operations.
• Ensure adherence to SLAs and performance metrics.
• Collaborate with various teams to troubleshoot issues.

Skills

Customer-focused mindset

Outstanding communication skills

People management

Problem-solving abilities

Team management

Tools

Zendesk

Salesforce

Job description

A connectivity solutions company in New York City seeks an Operations Manager to oversee 24/7 support operations and lead a customer-focused team. The ideal candidate will have over 4 years in customer-facing roles, proven people management skills, and strong communication abilities. Key responsibilities include ensuring service quality, coordinating with teams to resolve issues, and implementing operational improvements. This full-time, hybrid role offers competitive pay and perks including health benefits and paid time off.