Client Support & Intake Specialist

NACHAWATI LAW GROUP; Dallas (TX); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical, dental, vision

Disability & life/AD&D

401k with 6% match

Collaborative environment

Job summary

Nachawati Law Group is seeking a Client Support Specialist in Dallas to be the first point of contact for clients, handling calls, emails, and intake forms. You will maintain confidential client records, guide onboarding, and support scheduling while delivering empathetic, accurate service.

The ideal candidate has 1–3+ years in client services, strong typing, communication, and data-entry skills, plus experience with CRM systems and Microsoft Office.

Qualifications

• Education: High School Diploma or GED equivalent.
• 1–3+ years of experience in customer support or large call center environments.
• Proficiency with Microsoft Office (Outlook, Word, Excel) and modern CRM/database systems.
• Typing and multitasking: fast, accurate data entry while speaking with clients.
• Strong written and verbal communication skills and professional phone etiquette.
• High attention to detail and ability to work in a fast-paced, deadline-driven setting.

Responsibilities

• Serve as the primary point of contact for inquiries via phone, email, and SMS.
• Build rapport with clients by providing prompt, accurate, and empathetic assistance.
• Actively listen to identify needs, clarify information, research inquiries, and resolve concerns.
• Promptly answer inbound calls and manage call queues to minimize hold times.
• Guide clients through discovery questionnaires and intake forms over the phone.
• Verify, update, and maintain critical client records with strict confidentiality.
• Log, update, and track all client communications in internal databases.
• Manage scheduling, calendar coordination, and follow-up communications.
• Maintain organized electronic files in compliance with firm standards.

Skills

Typing

Multitasking

Communication

Time management

Attention to detail

CRM systems

Microsoft Office

Litify

Phone etiquette

Data entry

Education

High School Diploma or GED

Associate degree or higher

Tools

Microsoft Office

CRM systems

Litify

Job description

Nachawati Law Group is seeking a Client Support Specialist in Dallas to be the first point of contact for clients, handling calls, emails, and intake forms. You will maintain confidential client records, guide onboarding, and support scheduling while delivering empathetic, accurate service.

The ideal candidate has 1–3+ years in client services, strong typing, communication, and data-entry skills, plus experience with CRM systems and Microsoft Office.