Client Intake Specialist - Fast-Paced Customer Support

DiPasquale Moore; Kansas City (MO); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

On-site garage parking

Flexible PTO 120 hours per year

401(k) company match up to 4%

Health, dental, vision insurance

Job summary

DM Injury Law, LLC is seeking a Client Intake Specialist (Customer Support) to be the first touchpoint for prospective clients, guiding inquiries into active cases with care and confidentiality.

You’ll gather information, route to attorneys, follow up to maintain engagement, and support a high-quality intake in a fast-paced legal environment, with a focus on clear communication and excellent service.

Join a collaborative team offering strong benefits, flexible shifts, and room for growth.

Qualifications

• Experience in customer service, call center, sales, or client-facing roles.
• Strong time management and ability to prioritize tasks effectively.
• Detail-oriented with a strong sense of follow-through.
• Clear and professional communication skills.

Responsibilities

• Serve as the first point of contact for prospective clients (phone, email, text).
• Gather basic information using call guidelines to assess fit (no legal advice required).
• Route qualified inquiries to attorneys or team members.
• Follow up with clients to gather additional information and maintain engagement.
• Maintain accurate records while protecting confidentiality.
• Support a smooth, high-quality intake process in a fast-paced environment.

Skills

Customer service

Time management

Attention to detail

Clear communication

Job description

DM Injury Law, LLC is seeking a Client Intake Specialist (Customer Support) to be the first touchpoint for prospective clients, guiding inquiries into active cases with care and confidentiality.

You’ll gather information, route to attorneys, follow up to maintain engagement, and support a high-quality intake in a fast-paced legal environment, with a focus on clear communication and excellent service.

Join a collaborative team offering strong benefits, flexible shifts, and room for growth.