Client Concierge & Intake Specialist

Burch Law, PLLC; Dallas (TX); On-site; USD 45,000 - 52,000; Full time

Job summary

Burch Law, PLLC is seeking a Client Concierge in Dallas to be the first point of contact for clients, ensuring a smooth and straightforward experience throughout their interaction with the firm. You will manage intake, scheduling, and client follow-ups with a focus on outstanding service and relationship-building.

The role emphasizes empathy, integrity, and a long-term commitment, with responsibilities spanning CRM usage, client acquisition programs, and meticulous communication.

Qualifications

• Excellent client-facing communication and empathy.
• Wants a long-term position with no prior law firm experience required.
• Strong character, intelligence and integrity and positive office contribution.

Responsibilities

• Act as a client concierge from intake and scheduling.
• Follow up to schedule appointments and nurture client relationships.
• Use management software and CRMs; explore better tools for automation.
• Develop programs for new client acquisition and retention of clients.
• Treat every client as top priority, before and after their case.
• Use the Oxford comma and maintain accurate spelling of team members and clients.
• Demonstrate a great attitude with a long-term commitment.

Skills

Great personality

Sense of humor

Compassion

Integrity

Civil rights and equality

Willing to work hard

Attention to detail

Client-focused

Tools

CRM software

Job description

Burch Law, PLLC is seeking a Client Concierge in Dallas to be the first point of contact for clients, ensuring a smooth and straightforward experience throughout their interaction with the firm. You will manage intake, scheduling, and client follow-ups with a focus on outstanding service and relationship-building.

The role emphasizes empathy, integrity, and a long-term commitment, with responsibilities spanning CRM usage, client acquisition programs, and meticulous communication.