Client Intake & Scheduling Specialist for Law Firm

Empower Employ; North Carolina; On-site; USD 38,000 - 52,000; Full time

Job summary

Empower Employ is seeking a full-time Legal Intake Specialist to join our dynamic law practice. You will evaluate prospective clients, onboard new matters, and manage data entry while supporting lawyers in scheduling and case management.

Ideal candidates bring customer service experience, strong communication, and empathy. The role involves collaboration with marketing to generate new leads and handling routine clerical tasks to keep operations efficient.

Qualifications

• Strong customer service experience and excellent communication are essential.
• Empathy and active listening help build trust with prospective clients.
• Familiarity with CRM software and data entry for case intake is preferred.

Responsibilities

• Evaluate prospective client inquiries and calls to assess case fit and ensure clients feel heard.
• Set appointments for qualified leads to keep lawyers’ schedules organized and grow caseload.
• Oversee onboarding and data entry for new clients and manage current files.
• Collaborate with marketing on outbound lead generation to bring in new cases.
• Perform clerical tasks including transcription, research, spreadsheets, and email correspondence to support operations.

Skills

Customer service

Communication

Empathy

Data entry

Education

High school diploma or equivalent

Bachelor’s degree preferred

Tools

CRM software

Microsoft Excel

Microsoft Office

Data management systems

Job description

Empower Employ is seeking a full-time Legal Intake Specialist to join our dynamic law practice. You will evaluate prospective clients, onboard new matters, and manage data entry while supporting lawyers in scheduling and case management.

Ideal candidates bring customer service experience, strong communication, and empathy. The role involves collaboration with marketing to generate new leads and handling routine clerical tasks to keep operations efficient.