Client Support Executive

Placements24; United States; Hybrid; USD 47,000 - 74,000; Full time

Benefits offered by this job

Hybrid work model

Competitive salary

Medical and retirement benefits

Career development opportunities

Job summary

Placements24 is seeking a professional Client Support Executive to join a hybrid team in East London. You will manage a portfolio of key clients, act as their primary contact, and coordinate internal resources to deliver outstanding service.

The role emphasizes building trusted client relationships, addressing inquiries promptly, and collaborating with sales, technical, and operations teams to enhance value and satisfaction. A bachelor’s degree is advantageous.

Qualifications

• Proven track record in client support, account management, or a similar client-facing role.
• Exceptional communication, interpersonal, and problem-solving skills.
• Strong understanding of CRM systems and client management best practices.
• Ability to work independently and collaboratively in a hybrid environment.
• Experience in presenting to clients and managing expectations.
• A Bachelor's degree in Business, Communications, or a related field is advantageous.

Responsibilities

• Manage a portfolio of clients, serving as their primary point of contact for all support needs.
• Build and maintain strong, trusted relationships with clients through regular communication.
• Address client inquiries, issues, and feedback promptly and effectively.
• Collaborate with sales, technical, and operational teams to ensure seamless client service delivery.
• Identify opportunities to enhance client value and satisfaction.
• Conduct regular performance reviews and strategic discussions with clients.

Skills

Client support

Account management

CRM systems

Communication

Presentation

Hybrid work

Education

Bachelor's degree in Business/Communications

Tools

CRM software

Job description

About the Role

Our client is looking for a professional and experienced Client Support Executive to join their hybrid team in East London . This role is pivotal in managing and nurturing relationships with key clients, ensuring their satisfaction and continued engagement with our services. You will act as a dedicated point of contact, proactively addressing client needs and coordinating internal resources to deliver exceptional service. This position offers a dynamic blend of office-based collaboration and remote work flexibility, ideal for a relationship-builder seeking to make a significant impact within the East London business landscape.

Key Responsibilities

• Manage a portfolio of clients, serving as their primary point of contact for all support needs.
• Build and maintain strong, trusted relationships with clients through regular communication.
• Address client inquiries, issues, and feedback promptly and effectively.
• Collaborate with sales, technical, and operational teams to ensure seamless client service delivery.
• Identify opportunities to enhance client value and satisfaction.
• Conduct regular performance reviews and strategic discussions with clients.

Requirements

• Proven track record in client support, account management, or a similar client-facing role.
• Exceptional communication, interpersonal, and problem-solving skills.
• Strong understanding of CRM systems and client management best practices.
• Ability to work independently and collaboratively in a hybrid environment.
• Experience in presenting to clients and managing expectations.
• A Bachelor's degree in Business, Communications, or a related field is advantageous.

Benefits

• Highly competitive annual salary and performance-based incentives.
• Flexible hybrid work model supporting work-life integration.
• Comprehensive medical aid, life insurance, and retirement benefits.
• Generous opportunities for professional development and career progression.
• A dynamic and client-focused team culture in East London .