Client Relations Manager

ECHO Promotions Limited; Kansas City (MO); On-site; USD 65,000 - 90,000; Full time

Job summary

ECHO Promotions Limited is seeking a Client Relations Manager in the United States to build and maintain strong client relationships, coordinate with sales, marketing and product teams, and deliver tailored solutions. You will develop client reports, address concerns, and identify growth opportunities while ensuring exceptional service throughout the client journey.

The role requires strong communication, negotiation, and organizational skills, with the ability to manage multiple accounts and

Qualifications

• Proven ability to build and maintain strong client relationships.
• Excellent communication and interpersonal skills.
• Strong problem solving and proactive, solution oriented mindset.
• Ability to manage multiple accounts and projects simultaneously.

Responsibilities

• Serve as main point of contact for a portfolio of key clients and nurture relationships.
• Understand client needs and provide expert advice and recommendations.
• Collaborate with sales, marketing, product and other teams to ensure seamless service delivery.
• Monitor client satisfaction and resolve issues promptly.
• Develop and present regular client reports and performance reviews.
• Identify opportunities for account growth and expansion.
• Assist in creating client-facing materials, proposals and presentations.
• Stay informed on industry trends to provide insights to clients.

Skills

Client relationship management

Communication

Negotiation

Problem solving

Multi-tasking

CRM software

Microsoft Office

Tools

CRM software

Microsoft Office

Job description

We are seeking a dynamic and highly skilled Client Relations Manager to join our team and play a key role in maintaining and building long-term relationships with our valued clients. As a Client Relations Manager, you will be the primary point of contact for our clients, ensuring they receive outstanding service and support throughout their journey with us. You will work closely with cross-functional teams to deliver tailored solutions that meet client needs, address concerns, and foster a positive and collaborative partnership.

Key Responsibilities:

• Serve as the main point of contact for a portfolio of key clients, building and maintaining strong, long-lasting relationships.
• Understand client needs and goals, providing expert advice, solutions, and recommendations to maximize satisfaction and success.
• Collaborate with internal teams (sales, marketing, product, etc.) to ensure seamless service delivery and alignment with client expectations.
• Monitor client satisfaction and resolve any issues or concerns promptly and effectively.
• Develop and present regular client reports and performance reviews, ensuring clients are informed and confident in the services provided.
• Identify opportunities for account growth and expansion, driving additional business and promoting new offerings.
• Assist in the development of client-facing materials, proposals, and presentations.
• Stay informed about industry trends, market conditions, and competitors to provide valuable insights to clients.

Qualifications:

• Proven ability to build and maintain strong client relationships.
• Strong communication, interpersonal, and negotiation skills.
• Excellent problem-solving abilities with a proactive, solution-oriented mindset.
• Ability to manage multiple accounts and projects simultaneously.
• Proficient in CRM software and Microsoft Office Suite (or equivalent tools).
• Exceptional organizational skills and attention to detail.

Why Join Us?

• Competitive salary and benefits package.
• Opportunities for career growth and professional development.
• Collaborative and supportive team environment.