E-commerce Customer Service Representative

Placements24; Windsor Park (TN); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive hourly wage

Health benefits

Training opportunities

Positive team culture

Employee discounts

Job summary

Placements24 seeks a friendly E-commerce Customer Service Representative to assist customers via phone, email, and live chat, ensuring a seamless shopping experience.

You will handle inquiries, process orders, returns, and refunds, and maintain accurate CRM records while contributing to a positive team culture.

The role emphasizes clear communication, problem solving, and the ability to multitask in a fast-paced environment.

Qualifications

• Experience in customer service, preferably ecommerce.
• Strong communication and interpersonal skills.
• Proficiency with CRM and support platforms.
• Ability to handle difficult situations professionally.
• Capable of multitasking in a fast-paced environment.
• Education: high school diploma or equivalent.

Responsibilities

• Respond promptly to customer inquiries via phone, email, and chat.
• Resolve orders, returns, exchanges, and product questions.
• Maintain accurate records of interactions in the CRM.
• Process returns and refunds according to company policies.
• Identify customer needs and provide product information.
• Escalate complex issues to appropriate departments.

Skills

Customer service experience

Communication skills

CRM software proficiency

Problem solving

Multitasking

Time management

Education

High school diploma or equivalent

Tools

CRM software

Job description

About the Role

Our client is seeking a friendly, empathetic, and efficient E-commerce Customer Service Representative to join their dedicated support team. In this role, you will be the primary point of contact for customers, assisting them with inquiries, resolving issues, and ensuring a positive shopping experience. You will handle customer communications via phone, email, and live chat, demonstrating a commitment to customer satisfaction and loyalty. This position in East London is perfect for individuals who are passionate about helping others and contributing to a company's reputation for excellent service.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat regarding orders, products, and services.


• Resolve customer issues effectively, including order tracking, returns, exchanges, and product support.


• Maintain accurate records of customer interactions and transactions in the CRM system.


• Process returns and refunds according to company policies.


• Identify customer needs and provide information about products and services.


• Escalate complex issues to appropriate departments when necessary, ensuring timely resolution.

Requirements

• Previous experience in customer service , preferably in an e-commerce environment.


• Excellent communication and interpersonal skills, with a friendly and patient demeanor.


• Proficiency in using CRM software and customer support platforms.


• Strong problem-solving abilities and the capacity to handle difficult customer situations with professionalism.


• Ability to multitask and manage time effectively in a fast-paced environment.


• High school diploma or equivalent; further education or certifications are a plus.

Benefits

• Competitive hourly wage and potential for performance bonuses.


• Comprehensive health and wellness benefits.


• Opportunities for training and skill development in customer support.


• A supportive team environment and positive workplace culture in East London .


• Employee discounts on company products.