Customer Service Agent

Placements24; United States; Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health benefits

Retirement benefits

Paid time off

Company holidays

Hybrid work model

Job summary

Placements24 is seeking a personable Customer Service Agent to join our client’s hybrid team. You will be the primary contact for customers, handling inquiries, resolving issues, and recording accurate interactions in the CRM system to ensure outstanding service.

The role requires professionalism and teamwork, with a flexible blend of in-office and remote work to support timely responses and high customer satisfaction across channels.

Qualifications

• Prior customer service experience is essential.
• Strong communication and interpersonal skills.
• Familiarity with CRM software and basic computer apps.
• Ability to multitask in a dynamic environment.

Responsibilities

• Handle customer inquiries via phone, email, and in-person interactions with professionalism.
• Troubleshoot and resolve issues to ensure a positive outcome.
• Maintain accurate records of interactions and transactions in the CRM.
• Escalate complex issues to supervisors when needed.
• Identify opportunities to improve customer satisfaction and service processes.

Skills

Customer service

Communication

Multitasking

Problem-solving

Time management

Education

High school diploma or equivalent

Tools

CRM software

Job description

About the Role

Our client is seeking a personable and efficient Customer Service Agent to join their team, offering a hybrid work arrangement supporting operations in East London . You will be the primary point of contact for customers, responsible for delivering outstanding service, addressing inquiries, and resolving issues promptly. This role is crucial for maintaining customer satisfaction and loyalty. You will work within a collaborative team environment that values professionalism, teamwork, and a commitment to exceeding customer expectations, bridging in-office and remote engagement.

Key Responsibilities

• Handle customer inquiries via phone, email, and potentially in-person interactions with professionalism and efficiency.
• Troubleshoot and resolve customer issues, ensuring a positive and satisfactory outcome.
• Maintain accurate and detailed records of customer interactions, transactions, and feedback in the CRM system.
• Escalate complex customer issues to supervisors or specialized departments when necessary.
• Proactively identify opportunities to improve customer satisfaction and contribute to service enhancements.
• Follow all company policies and procedures to ensure consistent service delivery.

Requirements

• Previous experience in a customer service role is essential.
• Excellent communication, listening, and interpersonal skills.
• Proficiency with CRM software and basic computer applications.
• Strong problem-solving abilities and a patient, customer-focused mindset.
• Ability to manage time effectively and multitask in a dynamic environment.
• High school diploma or equivalent; additional customer service training is an asset.

Benefits

• Competitive salary package with regular performance reviews.
• Hybrid work model providing flexibility between office and remote work.
• Comprehensive health and retirement benefits.
• Paid time off and company holidays.
• A supportive team culture with opportunities for skill development.