Customer Care Specialist

Placements24; Windsor Park (TN); Hybrid; USD 11,000 - 18,000; Full time

Benefits offered by this job

Competitive salary

Hybrid work model

Health and wellness benefits

Career development opportunities

Job summary

Placements24 is seeking a Customer Care Specialist in East London to be the primary contact for inquiries and to deliver exceptional support. The role operates in a hybrid model, collaborating with a dedicated team to ensure a smooth customer journey and ongoing service excellence.

You will respond to inquiries via phone, email, and chat, resolve issues with empathy, and provide accurate product information.

Qualifications

• Experience in a Customer Care or similar role.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and a patient, helpful demeanor.
• Proficiency in using CRM software and other customer support tools.
• Ability to multitask and manage time effectively in a dynamic environment.
• High school diploma or equivalent; further education is a plus.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Resolve customer issues and complaints with empathy and efficiency, aiming for full resolution.
• Provide accurate information about products, services, and company policies.
• Process customer requests, such as orders, returns, and account updates.
• Maintain detailed records of customer interactions and transactions in the CRM system.
• Identify opportunities to improve the customer experience and elevate feedback appropriately.

Skills

Verbal and written communication

Problem solving

Multitasking

CRM proficiency

Customer service experience

Patience

Education

High school diploma or equivalent

Tools

CRM software

Job description

About the Role

Our client is looking for a compassionate and efficient Customer Care Specialist to join their team in East London . You will be the primary point of contact for customer inquiries, providing exceptional support and building positive relationships. This role is fundamental to our commitment to customer satisfaction and loyalty. Working in a hybrid model, you will collaborate with a dedicated team to ensure a seamless customer journey, contributing to a culture of care and continuous improvement within the company, right here in the Eastern Cape.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Resolve customer issues and complaints with empathy and efficiency, aiming for full resolution.
• Provide accurate information about products, services, and company policies.
• Process customer requests, such as orders, returns, and account updates.
• Maintain detailed records of customer interactions and transactions in the CRM system.
• Identify opportunities to improve the customer experience and elevate feedback appropriately.

Requirements

• Previous experience in a Customer Care or similar customer service role.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and a patient, helpful demeanor.
• Proficiency in using CRM software and other customer support tools.
• Ability to multitask and manage time effectively in a dynamic environment.
• High school diploma or equivalent; further education is a plus.

Benefits

• Competitive annual salary.
• Hybrid work arrangement for work-life balance.
• Comprehensive health and wellness benefits.
• Opportunities for professional development and skill enhancement.
• A supportive and collaborative team environment in East London .