Client Support & Delivery Coordinator

Express Employment Professionals - Cincinnati East; Honolulu (HI); On-site; USD 22,000 - 28,000; Full time

Job summary

Express Employment Professionals is seeking a professional and customer-focused Client Support Representative for a full-time opportunity with a locally owned furniture and home furnishings retailer located in Salt Lake, Hawaii.

The role involves assisting customers with product inquiries, coordinating deliveries, handling returns, and supporting customer accounts. Ideal candidates are detail-oriented, organized, and committed to service excellence.

Qualifications

• Previous customer service, administrative, or retail experience preferred.
• Strong communication and problem-solving skills.
• Comfortable working with invoices, order information, and customer accounts.
• Proficiency with Microsoft Office and data entry.

Responsibilities

• Research inventory, product information, and replacement parts for customers.
• Assist customers with missing or damaged items and help resolve concerns.
• Coordinate furniture deliveries, pickups, exchanges, and returns.
• Process invoices, payments, credits, and customer account transactions.
• Conduct credit checks and assist with financing documentation.
• Communicate with customers, delivery teams, and other departments to ensure a smooth experience.
• Maintain accurate records and provide administrative support as needed.

Skills

Customer service

Communication

Problem-solving

Data entry

Microsoft Office

Tools

Microsoft Office

Job description

Express Employment Professionals is seeking a professional and customer-focused Client Support Representative for a full-time opportunity with a locally owned furniture and home furnishings retailer located in Salt Lake, Hawaii.

The role involves assisting customers with product inquiries, coordinating deliveries, handling returns, and supporting customer accounts. Ideal candidates are detail-oriented, organized, and committed to service excellence.