Client Support Specialist - Furniture & Delivery Solutions

Express Employment Professionals - Cincinnati East; Honolulu (HI); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Health insurance

PTO & holidays

Employee discounts

Training & advancement

Scholarships

Performance reviews

Career growth

Job summary

Express Employment Professionals is seeking a professional Client Support Representative for a full-time opportunity with a locally owned furniture and home furnishings retailer in Salt Lake, Hawaii. The role focuses on helping customers, solving problems, coordinating deliveries, and delivering excellent service throughout the customer experience.

The ideal candidate is detail-oriented, organized, and committed to high levels of customer service, with experience handling invoices, payments,

Qualifications

• Previous customer service, administrative, or retail experience preferred.
• Strong communication and problem-solving skills.
• Comfortable working with invoices, order information, and customer accounts.
• Proficiency with Microsoft Office and data entry.
• Ability to prioritize tasks and work in a fast-paced environment.
• Professional and positive attitude.

Responsibilities

• Research inventory, product information, and replacement parts for customers.
• Assist customers with missing or damaged items and help resolve concerns.
• Coordinate furniture deliveries, pickups, exchanges, and returns.
• Process invoices, payments, credits, and customer account transactions.
• Conduct credit checks and assist with financing documentation.
• Communicate with customers, delivery teams, and other departments to ensure a smooth experience.
• Maintain accurate records and provide administrative support as needed.

Skills

Customer service

Communication

Problem-solving

Data entry

Time management

Tools

Microsoft Office

Job description

Express Employment Professionals is seeking a professional Client Support Representative for a full-time opportunity with a locally owned furniture and home furnishings retailer in Salt Lake, Hawaii. The role focuses on helping customers, solving problems, coordinating deliveries, and delivering excellent service throughout the customer experience.

The ideal candidate is detail-oriented, organized, and committed to high levels of customer service, with experience handling invoices, payments,