Customer Service Pro - Full-Time, Aiea, HI

Express Employment Professionals - Cincinnati East; Aiea (HI); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Holiday Pay

Medical Benefits

401(k)

Safety Incentives

Referral Bonuses

Training and Development Opportunities

Weekly Paychecks

Job summary

Express Employment Professionals in Aiea, Hawaii is seeking a Customer Service Representative for a full-time role. The ideal candidate enjoys helping customers, can manage administrative tasks, and supports a fast-paced operation.

You will handle calls, update records, resolve billing or service discrepancies, coordinate with drivers, and process orders. We offer holiday pay, medical benefits, 401(k), weekly paychecks, and opportunities for training and development.

Qualifications

• 1-2 years of recent customer service experience.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Word and Excel.
• Experience with ERP or customer management systems is a plus.
• Ability to multitask and prioritize competing deadlines.
• Strong attention to detail and organizational skills.
• Positive attitude and strong team-player mentality.

Responsibilities

• Answer incoming customer calls and provide exceptional service.
• Maintain and update customer account information and databases.
• Research customer accounts and resolve billing or service discrepancies.
• Communicate with drivers and internal teams regarding routes and schedules.
• Create customer orders and process related paperwork.
• Perform accurate data entry and maintain detailed records.
• Assist with administrative projects and departmental support as needed.
• Respond to customer inquiries in a timely and professional manner.

Skills

Customer service

Communication

Multitasking

Attention to detail

Teamwork

Tools

Microsoft Word

Microsoft Excel

ERP systems

Job description

Express Employment Professionals in Aiea, Hawaii is seeking a Customer Service Representative for a full-time role. The ideal candidate enjoys helping customers, can manage administrative tasks, and supports a fast-paced operation.

You will handle calls, update records, resolve billing or service discrepancies, coordinate with drivers, and process orders. We offer holiday pay, medical benefits, 401(k), weekly paychecks, and opportunities for training and development.