Client Support Specialist

Express Employment Professionals - Cincinnati East; Honolulu (HI); On-site; USD 22,000 - 28,000; Full time

Job summary

Express Employment Professionals is seeking a professional and customer-focused Client Support Representative for a full-time opportunity with a locally owned furniture and home furnishings retailer located in Salt Lake, Hawaii.

The role involves assisting customers with product inquiries, coordinating deliveries, handling returns, and supporting customer accounts. Ideal candidates are detail-oriented, organized, and committed to service excellence.

Qualifications

• Previous customer service, administrative, or retail experience preferred.
• Strong communication and problem-solving skills.
• Comfortable working with invoices, order information, and customer accounts.
• Proficiency with Microsoft Office and data entry.

Responsibilities

• Research inventory, product information, and replacement parts for customers.
• Assist customers with missing or damaged items and help resolve concerns.
• Coordinate furniture deliveries, pickups, exchanges, and returns.
• Process invoices, payments, credits, and customer account transactions.
• Conduct credit checks and assist with financing documentation.
• Communicate with customers, delivery teams, and other departments to ensure a smooth experience.
• Maintain accurate records and provide administrative support as needed.

Skills

Customer service

Communication

Problem-solving

Data entry

Microsoft Office

Tools

Microsoft Office

Job description

Client Support Representative

Pay: $18 per hour
Location: Salt Lake, Hawaii
Schedule: Full-Time

Express Employment Professionals is seeking a professional and customer-focused Client Support Representative for a full-time opportunity with a locally owned furniture and home furnishings retailer. This role is ideal for someone who enjoys helping customers, solving problems, coordinating deliveries, and providing excellent service throughout the customer experience.

The Client Support Representative serves as a key point of contact for customers, assisting with product inquiries, delivery coordination, returns, and account support. The ideal candidate is detail-oriented, organized, and committed to delivering a high level of customer service.

Key Responsibilities

• Research inventory, product information, and replacement parts for customers
• Assist customers with missing or damaged items and help resolve concerns
• Coordinate furniture deliveries, pickups, exchanges, and returns
• Process invoices, payments, credits, and customer account transactions
• Conduct credit checks and assist with financing documentation
• Communicate with customers, delivery teams, and other departments to ensure a smooth experience
• Maintain accurate records and provide administrative support as needed

What We Are Looking For

• Previous customer service, administrative, or retail experience preferred
• Strong communication and problem-solving skills
• Comfortable working with invoices, order information, and customer accounts
• Proficiency with Microsoft Office and data entry
• Ability to prioritize tasks and work in a fast-paced environment
• Professional and positive attitude

Benefits

• Medical, Dental, and Life Insurance
• Paid Time Off and Holiday Benefits
• Generous Employee Discounts
• Training and Advancement Opportunities
• Scholarship Opportunities for Employees and Immediate Family Members
• Annual Performance Review with Pay Increase Opportunities
• Career Growth Opportunities

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