Client Services Specialist

Maddisondelongtravels; Kentucky; Remote; USD 36,000 - 60,000; Full time

Job summary

Maddisondelongtravels is seeking a dependable Client Services Specialist to support client communication and provide a positive service experience while working remotely.

You will respond to inquiries, gather information, maintain records, and coordinate with team to meet deadlines. Training and ongoing support are provided.

Qualifications

• Customer-focused professional with strong communication
• Good organizational and time-management skills
• Detail-oriented with ability to follow procedures
• Comfortable with phone, email, and online platforms
• Experience in customer service is helpful but not required

Responsibilities

• Communicate with prospective and current clients
• Respond to client questions and requests professionally
• Gather information to understand client needs
• Provide information about available services and options
• Assist clients with general service questions
• Follow up on requests and next steps
• Maintain and update client records
• Track follow-up activities and outstanding requests
• Build and maintain positive client relationships
• Collaborate with team to support customer needs
• Participate in training and team meetings
• Complete assigned responsibilities and meet deadlines

Skills

Communication skills

Customer focus

Organization

Attention to detail

Verbal communication

Written communication

Time management

Self-motivated

Independent work

Willingness to learn

Tools

CRM software

Job description

Client Services Specialist

We are seeking a dependable and customer-focused Client Services Specialist to support client communication and provide a positive service experience.

This position is ideal for someone who enjoys helping people, answering questions, staying organized, and communicating professionally. Training and ongoing support are provided.

Responsibilities

• Communicate with prospective and current clients
• Respond to client questions and requests in a professional and timely manner
• Gather information to better understand client needs and preferences
• Provide clear information about available services and options
• Assist clients with general service-related questions
• Follow up with clients regarding requests and next steps
• Maintain accurate and organized client records
• Update customer information using company systems
• Track follow-up activities and outstanding requests
• Build and maintain positive client relationships
• Work with team members to support customer needs
• Participate in training and team meetings
• Complete assigned responsibilities and meet deadlines

Qualifications

• Strong written and verbal communication skills
• Customer-focused and professional attitude
• Good organization and time-management skills
• Strong attention to detail
• Comfortable communicating by phone, email, and online platforms
• Basic computer and internet skills
• Ability to learn new software and systems
• Dependable and self-motivated
• Ability to manage responsibilities independently
• Willingness to learn and develop new skills

Previous customer service, administrative, or client support experience is helpful but not required.

Work Environment

This is a remote position. Candidates must have reliable internet access and be comfortable using online communication and business tools.

Training and ongoing support are provided to help team members learn company systems, procedures, and client service processes.

We are looking for individuals who enjoy helping others and are committed to providing professional, reliable, and positive customer service.