Customer Service

Platinum Coastal Group; Charlotte (NC); On-site; USD 25,000 - 35,000; Full time

Benefits offered by this job

Comprehensive training and ongoing support

Opportunities for growth and advancement

Positive work environment

Employee benefits vary by company

Job summary

A customer service-oriented company in Charlotte is seeking an Entry-Level Customer Service Representative for an on-site role. You will interact directly with clients, answering questions and supporting daily customer needs. The position requires strong communication skills, a positive attitude, and a willingness to learn. Comprehensive training will be provided, making this an excellent opportunity for newcomers to the workforce. Join a friendly team dedicated to excellent customer service and professional growth.

Qualifications

• No previous experience required; training is provided.
• Ability to work both independently and as part of a team.
• Flexible availability depending on company needs.
• Face-to-face customer support experience and aptness in helping people.

Responsibilities

• Welcome clients and provide assistance in person.
• Answer questions and offer clear, accurate information about services.
• Handle inquiries and resolve concerns professionally.
• Document interactions and customer details accurately.
• Escalate complex issues to the appropriate team or department.
• Follow company guidelines for communication, safety and service standards.
• Collaborate with team members to ensure a smooth customer experience.
• Participate in training to learn company services and procedures.

Skills

Strong verbal and written communication skills

Customer satisfaction

Ability to multitask

Friendly and approachable demeanor

Education

High school diploma or equivalent

Job description

Overview

We are looking for a friendly and motivated Entry-Level Customer Service Representative to join our team. This is an on-site role, where you will interact directly with clients, answer questions, and support daily customer needs. No prior experience is required—just a positive attitude, strong communication skills, and a willingness to learn.

Duties

• Welcome clients and provide assistance in person.
• Answer questions and offer clear, accurate information about services, processes, or policies.
• Handle inquiries and resolve concerns in a professional and timely manner.
• Document interactions, updates, and customer details accurately.
• Escalate more complex issues to the appropriate team or department.
• Follow company guidelines for communication, safety, and service standards.
• Collaborate with team members to ensure a smooth customer experience.
• Participate in training to develop knowledge of company services and procedures.

Qualifications

• High school diploma or equivalent.
• No previous experience required training is provided.
• Strong verbal and written communication skills.
• Friendly, approachable, and comfortable assisting people face-to-face.
• Ability to multitask and stay organized in a fast-paced environment.
• Reliable, punctual, and eager to learn.
• Ability to work both independently and as part of a team.
• Flexible availability depending on company needs.

What We Offer

• Comprehensive training and ongoing support.
• Opportunities for growth and advancement.
• A positive, team-oriented work environment.
• Employee benefits and perks (varies by company).

Skills: customer satisfaction,customer service experience,customer service