Client Support Administrator

Friedman Vartolo LLP; City of Rochester (NY); Remote; USD 50,000 - 80,000; Full time

Job summary

Join a rapidly growing law firm as a Client Support Administrator! This role offers the chance to engage directly with clients, ensuring their needs are met while managing critical timelines. In a dynamic environment that combines a startup vibe with legal expertise, you'll be pivotal in maintaining strong client relationships and driving referral growth. If you're tech-savvy, a team player, and ready to make an impact, this opportunity is perfect for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401k

Gym/Fitness Membership Reimbursement

Qualifications

• 5+ years in the default services industry required.
• 2+ years with client communication portals like BFKS and Tempo.

Responsibilities

• Ensure accurate completion of workload steps daily.
• Manage internal and client milestones for cases.

Skills

Client Communication

Problem Solving

Team Collaboration

Tech Savvy

Written Communication

Verbal Communication

Tools

BFKS

Tempo

Job description

The Company

Friedman Vartolo LLP is a rapidly growing New York based real estate and default services law firm with 250+ employees across six states. The firm prides itself not solely on its superior legal product, but also on its innovative approach to business and problem solving. We offer a fresh, fast-paced energy, with a startup vibe.

The Position

We are actively looking for an experienced Client Support Administrator to join our team and assist with client communications and escalations. This individual will function as an extension of the firm and will communicate directly with firm clients to relay critical information and timeline data.

Responsibilities:

• Ensure accurate completion of BFKS and Tempo workload steps on a daily basis
• Manage firm to expected internal and client milestones and timelines for allocated cases
• Serve as the single point of contact for numerous firm clients
• Maintain and improve client relationships to drive referral growth
• Escalate pressing timeline issues where appropriate
• Produce case level reports for client review

Requirements:

• Minimum of 5+ Years' experience in the default services industry
• Minimum of 2+ Years' experience with BFKS, Tempo and other client communication portals
• Tech savvy
• Willingness to ask question and get "hands dirty"
• Team player looking to be a part of something great
• Superior written and verbal communication skills

Compensation/Benefits

We offer a compensation package that will be commensurate with experience and a competitive benefits package including medical, dental, vision, flex spending, 401k and gym/fitness membership reimbursement.

ADA Compliance

Consistent with the Americans with Disabilities Act (ADA), it is the policy of Friedman Vartolo LLP to provide reasonable accommodations when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for Friedman Vartolo LLP. If you require a reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, please contact Recruitment at [e-mail] to request an accommodations.

Location

Remote