Client Support & Administrative Specialist

Guilford County; Greensboro (NC); On-site; USD 36,000 - 48,000; Full time

Job summary

Guilford County's Child Support Department seeks a call center associate to handle incoming calls and assist customers with questions and service needs. Under direct supervision, you will provide general administrative and clerical support to the department and organization.

This role involves typing, greeting visitors, scheduling, filing, and data entry, with emphasis on following established procedures and policies. Strong computer skills and reliable communication are essential.

Qualifications

• Bachelor's degree or higher is preferred; associates or HS diploma with experience acceptable.
• Ability to type accurately and enter data in computer systems.
• Proficiency with common software packages and basic accounting concepts.

Responsibilities

• Operate a computer to prepare correspondence, reports and forms.
• Answer routine inquiries and provide information according to policies.
• Greet visitors, coordinate calendars and schedules as needed.
• Assist with records keeping, budget monitoring, and preparation of materials.
• Communicate effectively in writing and verbally with staff and the public.

Skills

Office software

Typing speed

Communication skills

Organizational skills

Interpersonal skills

Education

Bachelor's degree

Associate degree

High School diploma/GED

Tools

Accounting software

Spreadsheet software

Database software

Job description

Guilford County's Child Support Department seeks a call center associate to handle incoming calls and assist customers with questions and service needs. Under direct supervision, you will provide general administrative and clerical support to the department and organization.

This role involves typing, greeting visitors, scheduling, filing, and data entry, with emphasis on following established procedures and policies. Strong computer skills and reliable communication are essential.