Administrative Assistant I (Call Center)

Guilford County; Greensboro (NC); On-site; USD 36,000 - 48,000; Full time

Job summary

Guilford County's Child Support Department seeks a call center associate to handle incoming calls and assist customers with questions and service needs. Under direct supervision, you will provide general administrative and clerical support to the department and organization.

This role involves typing, greeting visitors, scheduling, filing, and data entry, with emphasis on following established procedures and policies. Strong computer skills and reliable communication are essential.

Qualifications

• Bachelor's degree or higher is preferred; associates or HS diploma with experience acceptable.
• Ability to type accurately and enter data in computer systems.
• Proficiency with common software packages and basic accounting concepts.

Responsibilities

• Operate a computer to prepare correspondence, reports and forms.
• Answer routine inquiries and provide information according to policies.
• Greet visitors, coordinate calendars and schedules as needed.
• Assist with records keeping, budget monitoring, and preparation of materials.
• Communicate effectively in writing and verbally with staff and the public.

Skills

Office software

Typing speed

Communication skills

Organizational skills

Interpersonal skills

Education

Bachelor's degree

Associate degree

High School diploma/GED

Tools

Accounting software

Spreadsheet software

Database software

Job description

This is a call center position responsible for answering incoming calls and assisting customers with questions, concerns, and service needs related to the Child Support Department.

Under direct supervision and with clearly defined procedures, provides general administrative and clerical support to a department within the organization or the organization as a whole.

DISTINGUISHING FEATURES OF THE CLASS

An employee in this class may be responsible for typing correspondence and memos; greeting visitors; coordinating schedules and/or making reservations; maintaining calendars; ordering office supplies; and other administrative services as requested. Central to the performance of duties is the operation of a personal computer or other office device for the purpose of preparing a variety of letters, forms, documents or computer database entries. Responds to routine inquiries from colleagues and visitors requiring a basic understanding of company policies and procedures. Representative inquiries may involve providing and/or obtaining information related to record keeping, supplies, schedules or equipment. More complex inquiries are escalated to higher levels within or outside of the department. Maintains records and files related to the operations of the office to which assigned. Work requires a high degree of resourcefulness than an Office Specialist. Guidance is given on matters for which no precedent is available. An understanding of the content and substances of the organization's programs and operation is required.

DUTIES AND RESPONSIBILITIES

Essential Duties and Tasks

• Complex operation of a computer to prepare correspondence, reports, forms etc. into final form.
• Performs complex manipulations of the data requiring thorough knowledge of the associated hardware and software utilized.
• Prepares narrative, statistical or tabular material.
• Prepares, edits or coordinates development of reports or other printed materials.
• Assists in the monitoring of the department or area budget.
• Provides training and guidance to lower level office support staff.
• Interprets policies, procedures and regulations for lower-level staff and members of the public.
• Resolves problems and questions by using and interpreting established policies and procedures.
• Communicated by phone, letter, memo or computer with other staff, agency clientele or members of the public.

Knowledge, Skills and Abilities

• Thorough knowledge of office practices and procedures.
• Working knowledge of a variety of software packages.
• Basic knowledge of accounting practices and principles.
• Ability to key with accuracy at the speed required by the particular position.
• Ability to use judgement in organizing and establishing arrangement and format of materials.
• Ability to compose and gather a variety of materials independently.
• Ability to communicate effectively both orally and in writing.
• Ability to plan and organize work independently.

Minimum Qualifications+

Bachelor's degree from an accredited college or university

Associates degree

High School diploma or GED and one year of office support experience.

Transcript Required

Copy of transcripts must be submitted with online application. Official college transcripts required at time of hire. Please send transcripts to:

Guilford County/HR c/o Albert Parks III, 201 South Greene St, Greensboro, NC 27401 or attach a copy to your online application.

Physical Demands

Work is sedentary. Typically, the employee may sit comfortably to do the work. However, there may be some walking standing, bending, carrying of light items such as papers, books, small parts, driving an automobile or use of a PC or other devises to accomplish work objectives. No specific physical demands required. Mental demands and normal stress regarding achieving work deadlines are present.

Working Conditions

1. Environment: Work environment involves normal, everyday discomforts or unpleasantness. Work area has adequate light, heat and ventilation; environment is organized and stable.
2. Hazards: Work presents no significant hazards to employees.

May Require Driving

This position may require driving for this position whether driving a County owned or personal vehicle to conduct county business such as but not limited to attending conferences, meetings, or any other county related functions. Motor Vehicle Reports may be verified for valid driver's license and that the driving record is compatible with the county's driving criteria. If a personal vehicle is operated for county business proper insurance is maintained as per Guilford County's vehicle use policy.

Special Note

This generic class description gives an overview of the job class, its job functions and recommended job requirements. However, for each individual position assigned to this class, there is available a completed job description with a physical abilities checklist which can give further details about that one specific position. Those documents should be reviewed before initiating a selection process. They can provide additional detailed information on which to base various personnel actions and can assist management in making legal and defensible personnel decisions.