Child Support Specialist - Customer Service Call Center

YoungWilliams; Kansas City (KS); On-site; USD 42,000 - 56,000; Full time

Job summary

YouthWilliams in Kansas City, KS is seeking a Child Support Specialist to provide excellent customer service throughout the case management process. The role involves interviewing customers by phone and in person to determine service needs and identify the next steps for establishing or enforcing orders.

The position requires handling case information with confidentiality, meeting state and federal deadlines, and supporting both internal and external customers while preparing the necessary

Qualifications

• High school diploma or GED is required.
• Minimum of 1 year of customer service experience preferred.
• Experience in human services as a case manager or child support is preferred.
• Familiarity with an office environment and automated systems is desired.

Responsibilities

• Interview customers by telephone and in person to determine service needs and next steps in case management.
• Initiate locate procedures to determine address, employment, and assets.
• Prepare cases and legal/administrative documents for review by staff attorney or supervisor.
• Respond to inquiries from employers, customers, and staff from other states.
• Maintain confidentiality and security of case information.
• Provide excellent customer service to internal and external customers.
• Attend work on a regular and timely basis.

Skills

Customer service

Interviews customers

Office environment

Attention to confidentiality

Education

High school diploma or GED

Tools

Automated systems

Job description

The Child Support Specialist position includes providing excellent customer service in all stages of the child support process. The specialist interviews customers by telephone and in person to determine service needs and to identify the next step needed in the case management process. The individual works to ensure all State, Federal, and contractual time frames are met concerning establishing and/or enforcing child support orders.

ESSENTIAL JOB REQUIREMENTS

• Initiates locate procedures to determine the customers’ address, employment, and assets.
• Obtains and processes information necessary for establishing the order.
• Conducts interviews with customers receiving and paying the support.
• Responds to incoming calls from employers, customers, and child support staff from other states regarding child support cases.
• Accesses system data, including state specific system(s) and appropriate internet resources to obtain relevant case information.
• Prepares cases and the necessary legal and/or administrative documents for review and approval by staff attorney and/or administrator/supervisor.
• Identifies administrative and legal remedies needed for enforcement of support orders.
• Maintains confidentiality and security of case information.
• Provides excellent customer service to internal and external customers
• Regular and timely attendance
• Other duties as assigned

REQUIRED EDUCATION

High school Diploma or GED

REQUIRED EXPERIENCE

• Minimum of 1 year of Customer Service experience is preferred.
• Experience in human services as a case manager or child support is preferred.
• Familiarity with an office environment including the use of automated systems is desired.