Public-Facing Admin Specialist (Child Support)

Harnett County, NC; Lillington (NC); On-site; USD 35,000 - 42,000; Full time

Job summary

Harnett County's Child Support Office is seeking an Office Assistant IV to provide clerical support to child support agents, perform data entry, manage records and filing, and handle public inquiries at the front desk.

Duties include processing applications, notarizing documents, maintaining ACTS data, preparing bank deposits, tracking reports, mail processing, and assisting with court document handling. This role emphasizes accuracy and teamwork in a government office.

Qualifications

• Thorough knowledge of Child Support Enforcement program and procedures.
• Strong knowledge of office procedures and accuracy in records and reports.
• Excellent grammar, vocabulary, and office terminology for correspondence and reports.
• Ability to organize and summarize case information and communicate effectively.
• Proficiency with Microsoft Office and ability to work in a team and handle multiple priorities.
• Strong communication, independence, and coordination of workflow in a public-facing role.
• Courteous and tactful in dealing with the public.

Responsibilities

• Front desk receptionist; greet the public, schedule interviews, and direct visitors.
• Process applications, notarize documents, and receive fees as needed.
• Key data into ACTS and maintain up-to-date records and reports.
• Retrieve court records and prepare documents such as orders and payments.
• Prepare bank deposits and manage office supplies and filing.
• Process mail and assist with occasional shelter or emergency duties.

Skills

Microsoft Office

Communication skills

Multitasking

Teamwork

Public contact

Attention to detail

Education

High school diploma

Tools

ACTS data system

Office equipment operation

Job description

Harnett County's Child Support Office is seeking an Office Assistant IV to provide clerical support to child support agents, perform data entry, manage records and filing, and handle public inquiries at the front desk.

Duties include processing applications, notarizing documents, maintaining ACTS data, preparing bank deposits, tracking reports, mail processing, and assisting with court document handling. This role emphasizes accuracy and teamwork in a government office.