Call Center Administrative Specialist

Guilford County Government; Greensboro (NC); Sur place; USD 32 000 - 42 000; Plein temps

Résumé du poste

Guilford County Government is seeking a capable office specialist for a call center supporting the Child Support Department. The role emphasizes accurate data entry, document preparation, and frontline customer interactions in a busy, policy-driven setting.

You will perform routine inquiries, draft statements and reports, and assist with budget monitoring while guiding junior staff. This full-time, on-site position requires solid organizational and communication skills.

Qualifications

• Bachelor's degree from an accredited college or university
• OR
• Associate degree
• OR
• High School diploma or GED and one year of office support experience.

Responsabilités

• Complex operation of a computer to prepare correspondence, reports, forms etc. into final form.
• Performs complex manipulations of the data requiring thorough knowledge of the associated hardware and software utilized.
• Prepares narrative, statistical or tabular material.
• Prepares, edits or coordinates development of reports or other printed materials.
• Assists in the monitoring of the department or area budget.
• Provides training and guidance to lower level office support staff.
• Interprets policies, procedures and regulations for lower-level staff and members of the public.
• Resolves problems and questions by using and interpreting established policies and procedures.

Connaissances

Office administration

Typing accuracy

Written and oral communication

Independent planning

Attention to detail

Formation

Bachelor's degree

Associate degree

High School diploma or GED

Outils

Microsoft Office

Data entry software

Report generation tools

Description du poste

Guilford County Government is seeking a capable office specialist for a call center supporting the Child Support Department. The role emphasizes accurate data entry, document preparation, and frontline customer interactions in a busy, policy-driven setting.

You will perform routine inquiries, draft statements and reports, and assist with budget monitoring while guiding junior staff. This full-time, on-site position requires solid organizational and communication skills.