Child Support Services: Frontline Support Specialist (Hybrid)

State of North Carolina - Health & Human Services; North Carolina; Hybrid; USD 39,000 - 69,000; Full time

Benefits offered by this job

Health insurance

Hybrid work option

Paid vacation

Sick leave

Job summary

The State of North Carolina - Health & Human Services is seeking an Administrative Specialist I (S) to provide customer service for Child Support Services. You will respond to caller inquiries, assist with website registration, and navigate ACTS tasks with confidentiality and professionalism.

Responsibilities include documenting interactions, guiding users through required steps, and maintaining accurate records while working in a hybrid environment that supports flexible scheduling.

Qualifications

• Experience listening and responding to callers; convey information clearly in both oral and written formats.
• Documented experience using office equipment and relevant technology to support customer service functions.
• Proven ability to develop and maintain effective working relationships to support communication and service delivery.
• Demonstrated accuracy and completeness in performing tasks and documenting caller information.

Responsibilities

• Provide excellent customer service by listening to callers and identifying informational needs.
• Assist callers with ACTS inquiries and case information.
• Document call details and follow procedures to ensure consistent service delivery.
• Protect confidential information during interactions and documentation.

Skills

Customer service

Active listening

Oral and written communication

Caller inquiry handling

Documentation and record-keeping

Education

High school diploma or GED

Tools

ACTS

Job description

The State of North Carolina - Health & Human Services is seeking an Administrative Specialist I (S) to provide customer service for Child Support Services. You will respond to caller inquiries, assist with website registration, and navigate ACTS tasks with confidentiality and professionalism.

Responsibilities include documenting interactions, guiding users through required steps, and maintaining accurate records while working in a hybrid environment that supports flexible scheduling.