Child Support Supervisor

Forsyth County; Winston-Salem (NC); On-site; USD 52,000 - 62,000; Full time

Job summary

Forsyth County Department of Social Services seeks a Child Support Supervisor to plan, organize, and direct the Child Support Services Division. The role involves supervising agents, auditing case work, and coordinating training and data reporting to partners.

Candidates should have a high school diploma or GED with 4+ years in related work, including 1 year in child support enforcement, and a valid driver's license for courthouse travel.

Qualifications

• High school diploma or GED with 4+ years related experience including 1 year in Child Support Enforcement.
• A higher education level may substitute part or all of the experience.
• Valid driver's license required to travel to courthouse.

Responsibilities

• Audit tasks completed by agents for productivity, quality and timeliness.
• Provide orientation and training to new agents and ongoing staff training.
• Evaluate performance of agents and approve leave; monitor work quality and quantity.
• Provide information to organizations requesting child support services data.
• Assist division director with interviewing, planning and budgeting for the unit.
• Cover caseloads for vacant positions as needed.
• Supervise agents locating absent parents and enforcing orders.

Skills

Auditing

Staff training

Supervisory

Interpersonal comms

Case management

Education

High school diploma or GED

4+ years related experience incl. 1 year Child Support Enforcement

Tools

ACTS

Laserfiche

eCourts Portal

eFile NC

Job description

General Statement of Duties

Forsyth County Department of Social Services is seeking a highly motivated person with great organizational, communication, and management skills as a Child Support Supervisor for our Child Support Services Division.

Distinguishing Features

An employee in this class is responsible for planning, organizing, directing and evaluating the program. Works includes administrative and technical supervision of the agents. Employees may be involved with some direct establishment or enforcement work on the more difficult or controversial cases, but the majority of the duties are supervisory and administrative. Work is performed under general supervision and is evaluated by review of work and by overall program effectiveness. The position also involves frequent interaction with legal and judicial professionals, employers, county and state employees, as well as the general public.

Minimum Education And Experience

Graduation from high school or GED plus four years of experience in investigative, judiciary, eligibility, attorney's office or related work which includes one year of Child Support Enforcement experience.

A higher education level may be considered as a substitution for all or part of the experience requirement.

Valid driver's license required to travel to and from the courthouse.

Previous Supervisory Experience Preferred

Essential Duties and Responsibilities

• Duties for this position include auditing tasks completed by agents for productivity, quality and timeliness to assure that custodial parents receive service;
• providing orientation and training to new agents and manual training for whole staff;
• evaluating performance of agents and approving leave; monitoring quality and quantity of work;
• performing related work as required; providing information to various organizations requesting information on child support services;
• assisting division director with interviewing, planning, organizing, directing and the budgetary role for the unit; answering questions from agents and handling irate clients;
• covering caseloads for vacant positions;
• supervising agents who are responsible for location of absent parents, establishment of paternity and/or support obligations and enforcement of orders;
• maintaining a specific license such as a driver's license in good standing, without a lapse or loss of a privilege to drive in compliance with North Carolina law, and in compliance with applicable DOT standards for commercial motor vehicle drivers if required to perform the duties assigned to the position.

This position calls for daily use of and training on the use of the Automated Collection and Tracking System (ACTS), which is an online case management system, Laserfiche (document management system), and the eCourts Portal and eFile North Carolina systems to access and file court records.

Effective typing and data entry skills are a must.