Client Success & Support Specialist

Mac Papers and Packaging,; Jacksonville (FL); On-site; USD 34,000 - 42,000; Full time

Job summary

Mac Papers + Packaging is seeking a Customer Support Specialist to join our team in Jacksonville, FL. This full-time clerical role acts as a liaison, providing product information, answering questions, and resolving customer issues with accuracy and efficiency.

The position emphasizes responding to inventory questions, building relationships, documenting interactions, and maintaining service standards. Candidates should have a high school degree and strong communication skills, with the ability

Qualifications

• Strong phone contact handling skills and active listening.
• Familiarity with CRM systems and practices.
• Customer orientation and ability to adapt/respond to different customer situations.
• Excellent interpersonal and communication skills.
• Ability to multi-task, prioritize, and manage time effectively.

Responsibilities

• Identify and assess customer needs in order to generate solutions that exceed expectations.
• Respond to customers with accurate and complete information by using system tools and resources.
• Build sustainable relationships and trust with customers through open and interactive communication.
• Respond to customers for inventory questions, quotes, and product availability.
• Manage customer complaints to provide situationally based solutions within the time limits and complete follow up to ensure resolution.
• Properly document all customer interactions.
• Follow communication best practice procedures.
• Go above and beyond to exceed customer expectations.
• Quickly learn and demonstrate a solid understanding of product specifications to better respond to customer inquiries.
• Other duties as assigned.

Skills

Phone handling

CRM familiarity

Customer orientation

Interpersonal skills

Time management

Education

High school degree or equivalent

Job description

Mac Papers + Packaging is seeking a Customer Support Specialist to join our team in Jacksonville, FL. This full-time clerical role acts as a liaison, providing product information, answering questions, and resolving customer issues with accuracy and efficiency.

The position emphasizes responding to inventory questions, building relationships, documenting interactions, and maintaining service standards. Candidates should have a high school degree and strong communication skills, with the ability