Sales Support & Operations Specialist

Mac Papers and Packaging; Orlando (FL); On-site; USD 55,000 - 75,000; Full time

Job summary

Mac Papers + Packaging is seeking a proactive Sales Support professional in Orlando to work closely with the Regional Sales VP. The role focuses on administrative, operational, and sales support, coordinating meetings, preparing proposals, and maintaining CRM data.

The ideal candidate has a Bachelor's degree (or equivalent) with 5 years of sales support experience, proficiency in Microsoft Office, and familiarity with CRM and ERP systems.

Qualifications

• Bachelor's degree or equivalent combination of education and related work experience.
• 5 years of proven sales support experience.
• Familiarity with CRM and ERP systems preferred.
• Must have intermediate Microsoft Office (Word, Excel, Outlook) skills.
• Highly organized with strong attention to detail and time management.
• Excellent interpersonal, oral, and written communication skills with a customer-focused approach.
• Able to read and communicate in English for safe and effective performance.
• Ability to work independently and with a team.

Responsibilities

• Provide administrative and operational support to the VP of Regional Sales.
• Prepare sales presentations, proposals, contracts, and customer correspondence.
• Assist with onboarding and training of new hires.
• Coordinate sales meetings, visits, and trade shows.
• Monitor CRM with pipelines, opportunities, and customer records.
• Track action items, deadlines, and follow-up activities.
• Prepare account briefs before visits with purchase history and open opportunities.
• Follow up on leads, quotes, and customer commitments from the field.
• Monitor field sales activity and flag gaps to the VP of Regional Sales.
• Coordinate with operations and customer service to resolve issues.

Skills

Interpersonal skills

Written & verbal communication

Highly organized

Time management

English proficiency

Education

Bachelor's degree or equivalent

Tools

CRM systems

ERP systems

MS Office

Job description

Mac Papers + Packaging is seeking a proactive Sales Support professional in Orlando to work closely with the Regional Sales VP. The role focuses on administrative, operational, and sales support, coordinating meetings, preparing proposals, and maintaining CRM data.

The ideal candidate has a Bachelor's degree (or equivalent) with 5 years of sales support experience, proficiency in Microsoft Office, and familiarity with CRM and ERP systems.