Customer Success Specialist — Solutions & Orders

Risus Talent Partners LLC; Atlanta (GA); On-site; USD 48,000 - 60,000; Full time

Job summary

Mac Papers + Packaging is seeking a Customer Success Associate to join the Customer Success organization within an integrated commercial team. You will work with account managers, strategic accounts, and white-glove segments to foster meaningful relationships, solve challenges, and support customer success across industries.

The role involves handling orders, quotes, status updates, and onboarding while leveraging ERP/CRM systems and self-service tools.

Qualifications

• High school diploma or GED required.
• 3+ years in customer service, inside sales, or customer success.
• Experience with paper, packaging, or wide format products preferred.
• Strong interpersonal, organizational, and written communications skills.
• Experience with ERP, CRM, service management, and contact center tech.
• Ability to multitask and prioritize in a fast-paced environment.

Responsibilities

• Serve as the primary internal contact for assigned customers and support outside sales.
• Build trusted relationships with key contacts to understand needs and expectations.
• Provide product information and resolve questions via phone, email, chat, and other tools.
• Process quotes, orders, returns, and credits in the ERP system accurately.
• Monitor orders, backorders, and shipments to ensure timely fulfillment.
• Coordinate with sourcing for bespoke items and equipment sales.
• Guide onboarding, credit approval, and initial order placement for new customers.
• Educate customers on ordering platforms and self-service tools.

Skills

Customer service

Inside sales

Customer success

Attention to detail

Multitasking

Communication skills

Education

High school diploma or GED

Tools

ERP

CRM

Microsoft Office

Job description

Mac Papers + Packaging is seeking a Customer Success Associate to join the Customer Success organization within an integrated commercial team. You will work with account managers, strategic accounts, and white-glove segments to foster meaningful relationships, solve challenges, and support customer success across industries.

The role involves handling orders, quotes, status updates, and onboarding while leveraging ERP/CRM systems and self-service tools.