Customer Support Expert: Fast, Helpful Solutions

Mac Papers and Packaging; Jacksonville (FL); On-site; USD 35,000 - 52,000; Full time

Job summary

Mac Papers + Packaging is seeking a Customer Support Specialist to act as a liaison, provide product and service information, answer questions, and resolve issues efficiently for customers in Jacksonville, FL. This role emphasizes strong communication, problem solving, and relationship-building with clients.

The position requires proven customer support experience, familiarity with CRM systems, and excellent interpersonal skills to manage inquiries, quotes, and product availability while

Qualifications

• Minimum high school diploma or equivalent.
• Demonstrated customer service experience.
• Strong communication and listening skills.

Responsibilities

• Identify and assess customer needs; generate solutions that meet expectations.
• Respond to customers with accurate information using system tools.
• Build sustainable relationships and trust through open communication.
• Handle inventory inquiries, quotes, and product availability.
• Manage customer complaints with timely, effective resolutions.

Skills

Customer support

Phone support

Customer relations

Interpersonal skills

Time management

Education

High school diploma or equivalent

Tools

CRM software

Job description

Mac Papers + Packaging is seeking a Customer Support Specialist to act as a liaison, provide product and service information, answer questions, and resolve issues efficiently for customers in Jacksonville, FL. This role emphasizes strong communication, problem solving, and relationship-building with clients.

The position requires proven customer support experience, familiarity with CRM systems, and excellent interpersonal skills to manage inquiries, quotes, and product availability while